HP Stream 11 won't power up

[rcmoore76137]

Plugged in stream PC and light won't come on. Tried plug that came with computer as well as one for HP Omen, both won't power on device. Used it a day or so ago, and it worked fine. I didn't charge it up all the way. Normal if dead, just plug in and light come on. Power on and system is normal. Today it's dead. Help!!!!

[Riddle_Decipher]

@rcmoore76137 Welcome to HP Community!

Let's perform a power reset as per HP standards:

• Ensure your laptop is OFF.
• Unplug all the external devices (If any).
• Disconnect the power charger from the computer, and remove the battery.
• Press and hold the power button for about 30 seconds.
• Connect the power supply (power adapter).
• Press the power button to turn on your laptop.
• Then put your battery back.

for more details: Click here

If the issue persists, please connect the device to an alternate power outlet, and remove any UPS/Surge protectors, leave it for charging for over 2hrs and check if it helps.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.