HP Stream 14 charging port blinks 3 times, laptop dies not turn on

[Sp3nc3r]

My HP Stream 14-cb172wm will not turn on and the charging port blinks 3 times when i connect ut to the motherboard. It also wont light up when i plug it in using 2 different chargers in 2 different locations.

[Raj_05]

Hi @Sp3nc3r,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Stream 14  laptop is not turning on and the charging port blinks 3 times when connected, it may be indicating a hardware issue. Here's a step-by-step guide to help troubleshoot.

Check the Power Supply: Ensure that the chargers you are using are functioning correctly. Sometimes, chargers can be faulty, so testing with a different charger or verifying the charger with another compatible device can help rule this out.

Inspect the Charging Port: Look for any visible damage or debris in the charging port. Sometimes, dirt or a damaged port can cause charging issues.

Perform a Hard Reset:

• Disconnect the charger and any external devices.
• Remove the battery (if it is removable).
• Press and hold the power button for about 15-20 seconds to discharge any residual power.
• Reconnect the battery and charger, then try turning on the laptop again.

Check the Battery: If the battery is removable, try starting the laptop with just the charger connected and the battery removed. If it powers on, the battery might be faulty.

Inspect Internal Components:

• If you are comfortable with it, open the laptop to check if all internal components (like RAM and storage) are properly connected. Sometimes, loose components can cause power issues.

Look for Blink Codes: The 3-blink code may be part of a diagnostic indicator. Consult the laptop's manual or HP's support site to see if there is any information related to this specific blink code.

These steps should help you identify or at least narrow down the problem with your HP Stream 14.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support