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lafinrat
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HP Stream Boot Device Not Found

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HP Stream 11

My son's HP Stream just says Boot Device Not Found when he turns it on.  It's like the OS is gone.  Any way to get it back?

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praveen196
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@lafinrat Welcome to HP Community!

 

I understand that you are getting a boot device not found an error.

 

Please perform the hard reset and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check.

 

Please perform the hard drive test.

 

Hard Drive test 
 

1) Shutdown the computer.  

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to Component test.  

5) From the list, run the Hard Drive (extensive) test.  

 

 

If the test is passed, you have to perform the recovery.

 

1. Shutdown the computer.  

2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3. Press F11 once for System Recovery.  

4. Choose the Keyboard Layout.  

5. Click on Troubleshoot.  

6. Go to Recovery Manager and click on System Recovery.  

Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.  

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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lafinrat
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I have tried all of this.  Now when I attempt to to a factory reset, it gets to 1% then sits there and won't move. 

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praveen196
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@lafinrat

 

I understand your concerns.

 

Please perform the below steps on the computer to run a System Test

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select Extensive Test

 

Have a nice day!!

 

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lafinrat
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It doesnt have extensive test.  It has storage test and memory test

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The_Fossette
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@lafinrat

 

I recommend you run the storage and the memory test and let me know the result.

 

Cheers!

The_Fossette
I am an HP Employee

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