08-16-2019 02:33 PM
Screen is black when powered on. Caps Lock light blinks 5 white then 3 short white. I spoke with an agent in chat and tried hold power 15 seconds, hold power 60 seconds. Windows+B then power. Windows+V then Power. Basically everything Chat Agent told me. I was then being given direction to do something with an HDMI cable, and the chat disconnected. If I do have an HDMI cable I would have to try and find it (hopefully that shows how tech savvy I am🤦♀️).
It seems as though I remember my daughters computer (same model but different computer) do this not too long ago, and I found a forum online that included pressing the windows key+B key, but there was either one or two more keys to hold down as well, and them followed by the power key. I remember when I found that sequence it was the only site I saw that mentioned it, and I was shocked that it was not even mentioned on HPs troubleshooting tips, but it fixed it. I still have warranty and feel as if I should probably claim that warranty before it runs out. I probably should have never fell for that deal in the first place, I guess there really is a reason a pre-Christmas special is too good to be true, and they always come back around to bite you in the a........well, you know!🐎🤷♀️
08-19-2019 11:16 AM
Hey There! @DavisCleaningNC,
Please share the product number of the PC to assist you better.
The error indicates the embedded controller times out waiting for the BIOS.
Remove all accessory devices from the notebook. If the error code persists, contact support for possible repair.
Refer this article to know more information about recovering the BIOS. Click Here
Note: Refer step 3 to know how to create a BIOS recovery flash drive.
Also, refer this article to know more information about blinking lights on the PC. Click Here
Let me know how it goes!
Have a wonderful day ahead! 🙂
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I am an HP Employee
11-03-2019 07:26 AM
No, the laptop is not working due to manufacturer malfunctioning defect and, considering it is still under warranty, needs to be repaired through a warranty claim. Problem is, and I cannot understand why something as simple as a warranty claim, actually filing that claim is nearly impossible, much less speaking to someone with HP that seems to have knowledge for anything other than avoiding filing a warranty claim.
...to sum up the answer to your question, No, although I tried all the steps listed on HP's website, have tried everything that a CS Rep has instructed me to, and even had someone else try them as well, just in case I was losing my mind and not following directions correctly. I've spoken with several PC Repair Technician's, one who has worked for HP repair, and when I explain the issues I'm having they all say they are positive (without even seeing the laptop) that it is in fact a defect of the laptop itself.