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‎11-25-2019 04:33 PM

HP Recommended
Product: HP Stream 14
Operating System: Microsoft Windows 10 (32-bit)

Good day and please help!

My daughter has a HP Stream (Not 100% on the OS) to do her homework on. Recently it came to my attention that it wouldn't do Windows updates, telling her it was out of memory, and other similar things. I got it to install the updates, but it restarted today and now will not boot. Instead the caps lock key flashes 5 long and 3 short, https://support.hp.com/us-en/document/c01732674, meaning the embedded controller times out looking for the BIOS.

I checked the warranty, and it looks like it ended in August. Had she brought this to me when it was acting up months ago, it would have been covered. 

I need someone with a lot more knowledge on this to help me out and save me a few hundred dollars. If it wasn't for school, I wouldn't be as concerned. 

Thanks in advance!

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-28-2019 06:47 AM

HP Recommended

@Heyzane,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not booting to Windows and the caps lock is blinking.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c02693833

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-28-2019 06:47 AM

HP Recommended

@Heyzane,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not booting to Windows and the caps lock is blinking.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c02693833

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎11-29-2019 05:41 PM

HP Recommended

That did it! You are a life saver!!

Was this reply helpful? Yes No

‎11-30-2019 06:55 AM

HP Recommended

@Heyzane

 

That's great! Happy to hear that.

 

If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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