• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
Stream 11-r010nr
Microsoft Windows 10 (32-bit)

I have a HP Stream 11.

It is my daughters laptop.

 

She brought it to me requesting the password at startup.

 

I didnt setup a password for when it boots up, and I cannot get pasted it.

 

My daughter admited doing something but thought I had the password.

 

none the less we cannot use the laptop at all.

 

Below you will see the screen shot with the error message after trying several passwords 

that she thought it may be.

 

System disabled: 51429837

 

Any assistance would be great, and I would hate that it would be a nice paper wieght!

 

Thank you,

 

Kelly Q.Error message

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Restart the PC and enter this unlock passcode...

 

44581219

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

Restart the PC and enter this unlock passcode...

 

44581219

HP Recommended

Thank you and I will update you once I get home to give it a try...

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.