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stoPtheCrazy813
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HP Stream stuck in Boot Loop

HP Recommended
HP Stream Notebook PC 11
Microsoft Windows 8.1 (32-bit)

I got a new notebook and when I try to start it up it just keeps showing the HP logo then goes black over and over. I have tried everything, all the diagnostics come back passed. But, when I try to preform a system recovery or anything my usb won't show and files when inserted, the HD has no system recovery images, nothing. I feel like I got ripped off or I bought something that wasn't the sellers although they have no reports of it being stolen, (I keep checking), so, idk. Can someone help me?                                                       Notebook Model  :     HP Stream Notebook PC 11                                                                               Product Number  :     K3Y84UA#ABA                                                                                                   Serial Number  :    **********                                                                                                                     Born On Date  :     04/04/2015                                                                                                                 System Board ID  :     8023                                                                                                                       System Board CT Number  :    PESVH038J8E4**                   (ask for the rest)                                 BIOS Version  :      F. 08                                                                                                                             Processor Type  :      Intel(R)   Celeron(R)    CPU    N2840    @   2.  16GHz                                       Total Memory   :       2  GB                                                                                                                       Primary Battery SN  :     33763   02/06/2015                                                                                         WLAN  FCC  ID   :     TX2-RTL8723BE                                                                                                   Bluetooth FCC ID   :       (Same as above)                                                                                               Feature Byte   :     3a686b7K7M7Q7WaBapaqasawbPbhbzcCcJcNcbce. 2g                                     Build ID   :     14WW3PUV601#SABA#DABA                                                        A                                AAny other information needed let me know I will be checking this often, thanks!

GottaOwnEmAll813
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WAWood
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@stoPtheCrazy813 

Ordinarily, when a laptop no longer boots into Windows, this means that the boot records (known as the BCD) have become corrupted due to a failing drive and running diagnostics confirms this to be the case. Folks then replace the laptop drive, use the HP Cloud Recovery option and a 32GB USB stick to make recovery media, boot their laptop from that media and do a full restore.

With a Stream, this is a much more difficult situation.

First, the Stream does not actually have a laptop hard drive. Instead, it has a memory stick configured to work like a "disk drive" -- so, it has a stick of EMMC memory instead of an HDD. This is very small, usually 32GB, so it is too small to do any major Windows Updates since Windows takes up nearly all of the "drive".

Second, the SSD, unlike the SATA SSDs in other laptops, can not be replaced by the consumer. So, when it fills up, you can't replace it with a larger one. And when it fails, you can't replace it with a new one.

Thus, you can try running diagnostics to test the drive -- but if it fails, you will have to take the Stream to a laptop repair facility to have them replace the SSD.

To check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

 

IF that does not work, since we are NOT HP Tech Support and we have no way to diagnose or repair your PC, while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.
To contact HP Support Goto this page https://support.hp.com/us-en/contact-hp?openCLC=true

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