HP Support Assistant Issue

[Sharjeel_Akhtar]

Hello Dears!!

at start up i receive this error always. Please help me to solve this issue. Regards. Thanks

[IT_WinSec]

Hi,

Thank you for posting in the HP Support forum.  This issue is similar to > this one <

In order to help me help you and fix it, please

1. Download Microsoft's Autoruns utility - link here. Please, save it to your Desktop

2. Right click the exe file and run it as Administrator. Confirm admin rights if UAC prompt appears.

3. Wait some seconds for the scan to complete until you see the log has been ready

4. Click on File -> Save
5. Save the new file to your Desktop - name autoruns-log, Save as type (please choose .TXT)

6. Open the newly created autoruns-log.TXT file.   Select it/mark it all (choose CTR+A) and copy the content.

7. Paste the selected content here in your next reply.

I will have a look at the log file and will advise what to do.

[Sharjeel_Akhtar]

"HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run" "" "" "" "14-May-16 9:40 PM" ""
+ " QQPCTray" "电脑管家" "Tencent" "c:\program files\tencent\qqpcmgr\11.4.17339.217\qqpctray.exe" "22-Feb-16 7:30 AM" ""
+ "BlueStacks Agent" "BlueStacks Agent" "BlueStack Systems, Inc." "c:\program files\bluestacks\hd-agent.exe" "05-Feb-16 3:07 PM" ""
+ "Dropbox" "Dropbox" "Dropbox, Inc." "c:\program files\dropbox\client\dropbox.exe" "20-Apr-16 12:39 AM" ""
+ "HPUsageTrackingLEDM" "HP UT LEDM Driver" "Hewlett-Packard Company" "c:\program files\hp\hp ut ledm\bin\hppusg.exe" "05-Aug-09 4:21 AM" ""
+ "SynTPEnh" "Synaptics TouchPad 32-bit Enhancements" "Synaptics Incorporated" "c:\program files\synaptics\syntp\syntpenh.exe" "12-Jun-15 8:40 AM" ""
+ "SysTrayApp" "IDT PC Audio" "IDT, Inc." "c:\program files\idt\wdm\sttray.exe" "12-Dec-12 12:37 PM" ""
"HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run" "" "" "" "07-Apr-16 4:49 PM" ""
+ "GoogleChromeAutoLaunch_B8620159631D988216186DE75C925987" "Google Chrome" "Google Inc." "c:\program files\google\chrome\application\chrome.exe" "11-May-16 6:56 AM" ""
+ "IDMan" "Internet Download Manager (IDM)" "Tonec Inc." "c:\program files\internet download manager\idman.exe" "17-Jun-14 12:57 PM" ""
+ "OneDrive" "Microsoft OneDrive" "Microsoft Corporation" "c:\users\fc\appdata\local\microsoft\onedrive\onedrive.exe" "12-Apr-16 12:15 PM" ""
+ "Skype" "Skype " "Skype Technologies S.A." "c:\program files\skype\phone\skype.exe" "26-Feb-15 4:13 PM" ""
+ "uTorrent" "µTorrent" "BitTorrent Inc." "c:\users\fc\appdata\roaming\utorrent\utorrent.exe" "02-Apr-16 12:38 AM" ""
"HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components" "" "" "" "03-Feb-16 11:54 PM" ""
+ "Google Chrome" "Google Chrome Installer" "Google Inc." "c:\program files\google\chrome\application\50.0.2661.102\installer\chrmstp.exe" "11-May-16 6:10 AM" ""
+ "Microsoft Windows" "Windows Mail" "Microsoft Corporation" "c:\program files\windows mail\winmail.exe" "30-Oct-15 7:36 AM" ""
+ "Microsoft Windows Media Player" "" "" "File not found: C:\WINDOWS\inf\unregmp2.exe /ShowWMP.exe" "" ""
"HKLM\SOFTWARE\Classes\Protocols\Filter" "" "" "" "03-May-16 12:40 PM" ""
+ "text/xml" "Microsoft Office XML MIME Filter" "Microsoft Corporation" "c:\program files\common files\microsoft shared\office15\msoxmlmf.dll" "18-Dec-13 1:15 AM" ""
"HKLM\SOFTWARE\Classes\Protocols\Handler" "" "" "" "10-May-16 12:29 PM" ""
+ "ms-help" "Microsoft® Help Data Services Module" "Microsoft Corporation" "c:\program files\common files\microsoft shared\help\hxds.dll" "29-Sep-12 10:36 PM" ""
+ "osf" "Microsoft Office 2013 component" "Microsoft Corporation" "c:\program files\microsoft office\office15\msosb.dll" "03-Feb-15 12:58 PM" ""
+ "skypec2c" "Skype Click to Call IE Add-on" "Microsoft Corporation" "c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll" "29-Apr-16 7:41 PM" ""
"HKLM\Software\Classes\*\ShellEx\ContextMenuHandlers" "" "" "" "13-May-16 3:01 PM" ""
+ "DropboxExt" "Dropbox Shell Extension" "Dropbox, Inc." "c:\program files\dropbox\client\dropboxext.34.dll" "07-May-16 3:32 AM" ""
+ "EPP" "Microsoft Security Client Shell Extension" "Microsoft Corporation" "c:\program files\windows defender\shellext.dll" "30-Oct-15 7:30 AM" ""
+ "NPShellExtension" "Nitro Pro ShellExtension" "Nitro PDF" "c:\program files\nitro\pro 9\npshellextension.dll" "16-May-14 3:15 AM" ""
+ "WinRAR" "WinRAR shell extension" "Alexander Roshal" "c:\program files\winrar\rarext.dll" "03-Jan-16 4:33 PM" ""
"HKLM\Software\Classes\Drive\ShellEx\ContextMenuHandlers" "" "" "" "03-Feb-16 11:42 PM" ""
+ "EPP" "Microsoft Security Client Shell Extension" "Microsoft Corporation" "c:\program files\windows defender\shellext.dll" "30-Oct-15 7:30 AM" ""
"HKLM\Software\Classes\AllFileSystemObjects\ShellEx\ContextMenuHandlers" "" "" "" "11-May-16 1:38 PM" ""
+ "QMContextScan" "电脑管家-杀毒" "Tencent" "c:\program files\tencent\qqpcmgr\11.4.17339.217\qmcontextscan.dll" "22-Feb-16 7:28 AM" ""
+ "QMContextUninstall" "电脑管家-软件管理" "Tencent" "c:\program files\tencent\qqpcmgr\11.4.17339.217\qmcontextuninstall.dll" "22-Feb-16 7:32 AM" ""
+ "QMSoftExt" "电脑管家-Explorer右键菜单扩展" "Tencent" "c:\program files\tencent\qqpcmgr\11.4.17339.217\plugins\filesmash\qmsoftext.dll" "22-Feb-16 7:22 AM" ""
"HKLM\Software\Classes\Directory\ShellEx\ContextMenuHandlers" "" "" "" "13-May-16 3:01 PM" ""
+ "DropboxExt" "Dropbox Shell Extension" "Dropbox, Inc." "c:\program files\dropbox\client\dropboxext.34.dll" "07-May-16 3:32 AM" ""
+ "EPP" "Microsoft Security Client Shell Extension" "Microsoft Corporation" "c:\program files\windows defender\shellext.dll" "30-Oct-15 7:30 AM" ""
"HKLM\Software\Classes\Directory\Shellex\CopyHookHandlers" "" "" "" "13-May-16 3:01 PM" ""
+ "DropboxCopyHook" "Dropbox Shell Extension" "Dropbox, Inc." "c:\program files\dropbox\client\dropboxext.34.dll" "07-May-16 3:32 AM" ""
"HKLM\Software\Classes\Directory\Background\ShellEx\ContextMenuHandlers" "" "" "" "13-May-16 3:01 PM" ""
+ "DropboxExt" "Dropbox Shell Extension" "Dropbox, Inc." "c:\program files\dropbox\client\dropboxext.34.dll" "07-May-16 3:32 AM" ""
+ "igfxDTCM" "igfxDTCM Module" "Intel Corporation" "c:\windows\system32\igfxdtcm.dll" "17-Aug-15 8:32 PM" ""
"HKLM\Software\Classes\Folder\ShellEx\ContextMenuHandlers" "" "" "" "11-May-16 1:38 PM" ""
+ "QMContextScan" "电脑管家-杀毒" "Tencent" "c:\program files\tencent\qqpcmgr\11.4.17339.217\qmcontextscan.dll" "22-Feb-16 7:28 AM" ""
+ "QMContextUninstall" "电脑管家-软件管理" "Tencent" "c:\program files\tencent\qqpcmgr\11.4.17339.217\qmcontextuninstall.dll" "22-Feb-16 7:32 AM" ""
+ "QMSoftExt" "电脑管家-Explorer右键菜单扩展" "Tencent" "c:\program files\tencent\qqpcmgr\11.4.17339.217\plugins\filesmash\qmsoftext.dll" "22-Feb-16 7:22 AM" ""
+ "WinRAR" "WinRAR shell extension" "Alexander Roshal" "c:\program files\winrar\rarext.dll" "03-Jan-16 4:33 PM" ""
"HKLM\Software\Classes\Folder\ShellEx\DragDropHandlers" "" "" "" "03-Feb-16 11:48 PM" ""
+ "WinRAR" "WinRAR shell extension" "Alexander Roshal" "c:\program files\winrar\rarext.dll" "03-Jan-16 4:33 PM" ""
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers" "" "" "" "13-May-16 3:01 PM" ""
+ " DropboxExt1" "Dropbox Shell Extension" "Dropbox, Inc." "c:\program files\dropbox\client\dropboxext.34.dll" "07-May-16 3:32 AM" ""
+ " DropboxExt2" "Dropbox Shell Extension" "Dropbox, Inc." "c:\program files\dropbox\client\dropboxext.34.dll" "07-May-16 3:32 AM" ""
+ " DropboxExt3" "Dropbox Shell Extension" "Dropbox, Inc." "c:\program files\dropbox\client\dropboxext.34.dll" "07-May-16 3:32 AM" ""
+ " DropboxExt4" "Dropbox Shell Extension" "Dropbox, Inc." "c:\program files\dropbox\client\dropboxext.34.dll" "07-May-16 3:32 AM" ""
+ " DropboxExt5" "Dropbox Shell Extension" "Dropbox, Inc." "c:\program files\dropbox\client\dropboxext.34.dll" "07-May-16 3:32 AM" ""
+ " DropboxExt6" "Dropbox Shell Extension" "Dropbox, Inc." "c:\program files\dropbox\client\dropboxext.34.dll" "07-May-16 3:32 AM" ""
+ " DropboxExt7" "Dropbox Shell Extension" "Dropbox, Inc." "c:\program files\dropbox\client\dropboxext.34.dll" "07-May-16 3:32 AM" ""
+ " DropboxExt8" "Dropbox Shell Extension" "Dropbox, Inc." "c:\program files\dropbox\client\dropboxext.34.dll" "07-May-16 3:32 AM" ""
+ " SkyDrivePro1 (ErrorConflict)" "Microsoft OneDrive for Business Extensions" "Microsoft Corporation" "c:\program files\microsoft office\office15\grooveex.dll" "14-Jan-15 7:07 AM" ""
+ " SkyDrivePro2 (SyncInProgress)" "Microsoft OneDrive for Business Extensions" "Microsoft Corporation" "c:\program files\microsoft office\office15\grooveex.dll" "14-Jan-15 7:07 AM" ""
+ " SkyDrivePro3 (InSync)" "Microsoft OneDrive for Business Extensions" "Microsoft Corporation" "c:\program files\microsoft office\office15\grooveex.dll" "14-Jan-15 7:07 AM" ""
+ ".QMDeskTopGCIcon" "电脑管家-桌面快捷清理" "Tencent" "c:\program files\tencent\qqpcmgr\11.4.17339.217\qmgcshellext.dll" "22-Feb-16 7:23 AM" ""
+ "IDM Shell Extension" "Internet Download Manager module" "Tonec Inc." "c:\program files\internet download manager\idmshellext.dll" "21-Apr-14 5:02 AM" ""
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects" "" "" "" "10-May-16 12:08 PM" ""
+ "IDM integration (IDMIEHlprObj Class)" "IDM Browser Helper Object" "Internet Download Manager, Tonec Inc." "c:\program files\internet download manager\idmiecc.dll" "17-Jun-14 2:46 PM" ""
+ "Lync Browser Helper" "Microsoft Lync" "Microsoft Corporation" "c:\program files\microsoft office\office15\ochelper.dll" "10-Feb-15 1:06 PM" ""
+ "Microsoft SkyDrive Pro Browser Helper" "Microsoft OneDrive for Business Extensions" "Microsoft Corporation" "c:\program files\microsoft office\office15\grooveex.dll" "14-Jan-15 7:07 AM" ""
+ "Skype Click to Call for Internet Explorer" "Skype Click to Call IE Add-on" "Microsoft Corporation" "c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll" "29-Apr-16 7:41 PM" ""
+ "Ó¦Óñ¦Ò»¼ü°²×°²å¼þ" "QQPhoneManager Onekey-Install plug-in for Android Phones" "腾讯公司" "c:\program files\common files\tencent\qqphonemanager\2.0.201.3192\npqqphonemanagerext.dll" "30-May-14 2:58 PM" ""
"HKLM\Software\Microsoft\Internet Explorer\Extensions" "" "" "" "03-May-16 12:40 PM" ""
+ "Lync Click to Call" "Microsoft Lync" "Microsoft Corporation" "c:\program files\microsoft office\office15\ochelper.dll" "10-Feb-15 1:06 PM" ""
+ "OneNote Lin&ked Notes" "Microsoft OneNote Internet Explorer Add-in" "Microsoft Corporation" "c:\program files\microsoft office\office15\onbttnielinkednotes.dll" "18-Dec-13 1:11 AM" ""
+ "Se&nd to OneNote" "Microsoft OneNote Internet Explorer Add-in" "Microsoft Corporation" "c:\program files\microsoft office\office15\onbttnie.dll" "10-Feb-15 1:03 PM" ""
+ "Skype Click to Call settings" "Skype Click to Call IE Add-on" "Microsoft Corporation" "c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll" "29-Apr-16 7:41 PM" ""
+ "SmartPrint" "HP Smart Print Setup" "Hewlett-Packard" "c:\program files\hewlett-packard\smartprint\smartprintsetup.exe" "27-Jan-11 10:05 AM" ""
"Task Scheduler" "" "" "" "" ""
+ "\Adobe Flash Player Updater" "Adobe® Flash® Player Update Service 21.0 r0" "Adobe Systems Incorporated" "c:\windows\system32\macromed\flash\flashplayerupdateservice.exe" "10-May-16 3:38 AM" ""
+ "\Cegush Helper" "" "" "c:\program files\cegush\cegushhelpertsk.exe" "01-May-16 11:29 AM" ""
+ "\DropboxUpdateTaskMachineCore" "Dropbox Update" "Dropbox, Inc." "c:\program files\dropbox\update\dropboxupdate.exe" "21-Oct-15 11:52 PM" ""
+ "\eeaUDOiyyBrowserUpdateCore" "" "" "c:\program files\eeaudoiyy\eeaudoiyy\bin\eeaudoiyy_server.exe" "05-May-16 11:39 AM" ""
+ "\eeaUDOiyyBrowserUpdateUA" "" "" "c:\program files\eeaudoiyy\eeaudoiyy\bin\eeaudoiyy_server.exe" "05-May-16 11:39 AM" ""
+ "\eeaUDOiyyCheckTask" "" "" "c:\program files\eeaudoiyy\eeaudoiyy\bin\eeaudoiyy_server.exe" "05-May-16 11:39 AM" ""
+ "\GoogleUpdateTaskMachineCore" "Google Installer" "Google Inc." "c:\program files\google\update\googleupdate.exe" "04-Sep-15 6:32 AM" ""
+ "\GoogleUpdateTaskMachineUA" "Google Installer" "Google Inc." "c:\program files\google\update\googleupdate.exe" "04-Sep-15 6:32 AM" ""
+ "\Hewlett-Packard\HP Active Health\HP Active Health Scan (HPSA)" "HP Active Health" "Hewlett-Packard" "c:\program files\hewlett-packard\hp support framework\resources\hpactivehealth\activehealth.exe" "02-Mar-16 6:03 AM" ""
+ "\Hewlett-Packard\HP Support Assistant\HP Active Health Launcher" "HP Active Health" "Hewlett-Packard" "c:\program files\hewlett-packard\hp support framework\resources\hpactivehealth\activehealth.exe" "02-Mar-16 6:03 AM" ""
+ "\Hewlett-Packard\HP Support Assistant\HP Support Assistant Quick Start" "HP Support Assistant" "Hewlett-Packard Company" "c:\program files\hewlett-packard\hp support framework\hpsf.exe" "18-Feb-16 12:17 AM" ""
+ "\Hewlett-Packard\HP Support Assistant\HP Support Solutions Framework Report" "HPSFReport" "Hewlett-Packard" "c:\program files\hewlett-packard\hp support solutions\modules\hpsfreport.exe" "06-Apr-16 2:41 PM" ""
+ "\Hewlett-Packard\HP Support Assistant\HP Support Solutions Framework Updater" "HPSSFUpdater" "Hewlett-Packard" "c:\program files\hewlett-packard\hp support solutions\modules\hpssfupdater.exe" "07-Mar-16 2:23 PM" ""
+ "\Hewlett-Packard\HP Support Assistant\PC Health Analysis" "HP Support Assistant" "Hewlett-Packard Company" "c:\program files\hewlett-packard\hp support framework\hpsf.exe" "18-Feb-16 12:17 AM" ""
+ "\HPCeeScheduleForfc" "HP Ceement" "Hewlett-Packard" "c:\program files\hewlett-packard\hp ceement\hpcee.exe" "16-Jun-15 7:49 PM" ""
+ "\Microsoft Office 15 Sync Maintenance for FC-PC-fc fc-PC" "Microsoft Office Document Cache" "Microsoft Corporation" "c:\program files\microsoft office\office15\msosync.exe" "10-Feb-15 12:46 PM" ""
+ "\Microsoft\Office\Office 15 Subscription Heartbeat" "Office Subscription Licensing Heartbeat" "Microsoft Corporation" "c:\program files\common files\microsoft shared\office15\olicenseheartbeat.exe" "18-Dec-13 1:08 AM" ""
+ "\Microsoft\Office\OfficeTelemetryAgentFallBack" "Office Telemetry Agent" "Microsoft Corporation" "c:\program files\microsoft office\office15\msoia.exe" "18-Dec-13 1:13 AM" ""
+ "\Microsoft\Office\OfficeTelemetryAgentLogOn" "Office Telemetry Agent" "Microsoft Corporation" "c:\program files\microsoft office\office15\msoia.exe" "18-Dec-13 1:13 AM" ""
+ "\Microsoft\Windows Defender\MP Scheduled Scan" "Microsoft Malware Protection Command Line Utility" "Microsoft Corporation" "c:\program files\windows defender\mpcmdrun.exe" "30-Oct-15 7:30 AM" ""
+ "\Microsoft\Windows\NetTrace\GatherNetworkInfo" "" "" "c:\windows\system32\gathernetworkinfo.vbs" "30-Oct-15 10:44 AM" ""
+ "\Microsoft\Windows\Windows Media Sharing\UpdateLibrary" "Windows Media Player Network Sharing Service Configuration Application" "Microsoft Corporation" "c:\program files\windows media player\wmpnscfg.exe" "30-Oct-15 7:32 AM" ""
"HKLM\System\CurrentControlSet\Services" "" "" "" "14-May-16 9:42 PM" ""
+ "AdobeFlashPlayerUpdateSvc" "This service keeps your Adobe Flash Player installation up to date with the latest enhancements and security fixes." "Adobe Systems Incorporated" "c:\windows\system32\macromed\flash\flashplayerupdateservice.exe" "10-May-16 3:38 AM" ""
+ "BstHdAndroidSvc" "BlueStacks Service" "BlueStack Systems, Inc." "c:\program files\bluestacks\hd-service.exe" "05-Feb-16 3:04 PM" ""
+ "BstHdLogRotatorSvc" "BlueStacks Log Rotator Service" "BlueStack Systems, Inc." "c:\program files\bluestacks\hd-logrotatorservice.exe" "05-Feb-16 3:05 PM" ""
+ "BstHdUpdaterSvc" "BlueStacks Updater Service" "BlueStack Systems, Inc." "c:\program files\bluestacks\hd-updaterservice.exe" "05-Feb-16 3:07 PM" ""
+ "BugreportW" "the Server is report of bug,don't change." "" "File not found: C:\Program Files\yesbnd\phodaing.exe" "" ""
+ "c2cautoupdatesvc" "Downloads and installs product updates." "Microsoft Corporation" "c:\program files\skype\toolbars\autoupdate\skypec2cautoupdatesvc.exe" "29-Apr-16 7:41 PM" ""
+ "c2cpnrsvc" "Provides phone number recognition services." "Microsoft Corporation" "c:\program files\skype\toolbars\pnrsvc\skypec2cpnrsvc.exe" "29-Apr-16 7:40 PM" ""
+ "cegushHelpersrv" "Provides global functions for other parts of Cegush." "" "c:\program files\cegush\cegushhelpersrv.exe" "01-May-16 11:29 AM" ""
+ "CodeMeter.exe" "CodeMeter Runtime Server" "WIBU-SYSTEMS AG" "c:\program files\codemeter\runtime\bin\codemeter.exe" "15-Nov-13 10:26 PM" ""
+ "cphs" "Intel(R) Content Protection HECI Service - enables communication with the Content Protection FW" "Intel Corporation" "c:\windows\system32\intelcphecisvc.exe" "14-Jun-13 4:35 AM" ""
+ "dbupdate" "Keeps your Dropbox software up to date. If this service is disabled or stopped, your Dropbox software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Dropbox software using it." "Dropbox, Inc." "c:\program files\dropbox\update\dropboxupdate.exe" "21-Oct-15 11:52 PM" ""
+ "dbupdatem" "Keeps your Dropbox software up to date. If this service is disabled or stopped, your Dropbox software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Dropbox software using it." "Dropbox, Inc." "c:\program files\dropbox\update\dropboxupdate.exe" "21-Oct-15 11:52 PM" ""
+ "eeaUDOiyy_protect" "To ensure your eeaUDOiyy software integrity. If this service is disabled or stopped, your eeaUDOiyy software will not be kept integrity check. This service uninstalls itself when there is no eeaUDOiyy software using it." "" "c:\programdata\eeaudoiyy\protect\protect.exe" "05-May-16 11:39 AM" ""
+ "eeaUDOiyy_update" "Keeps your eeaUDOiyy software up to date. If this service is disabled or stopped, your eeaUDOiyy software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no eeaUDOiyy software using it." "" "c:\program files\eeaudoiyy\eeaudoiyy\bin\eeaudoiyy_server.exe" "05-May-16 11:39 AM" ""
+ "gupdate" "Keeps your Google software up to date. If this service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it." "Google Inc." "c:\program files\google\update\googleupdate.exe" "04-Sep-15 6:32 AM" ""
+ "gupdatem" "Keeps your Google software up to date. If this service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it." "Google Inc." "c:\program files\google\update\googleupdate.exe" "04-Sep-15 6:32 AM" ""
+ "HiSuiteOuc.exe" "Service for runing HiSuite applications autorun." "" "c:\programdata\hisuiteouc\hisuiteouc.exe" "24-Dec-12 3:09 PM" ""
+ "HP LaserJet Service" "A system service that allows HP Software to easily connect to your LaserJet for everyday tasks." "HP" "c:\program files\hp\hplaserjetservice\hplaserjetservice.exe" "24-Jun-09 9:57 PM" ""
+ "hpqwmiex" "HP Software Framework WMI Service" "Hewlett-Packard Company" "c:\program files\hewlett-packard\shared\hpqwmiex.exe" "29-Apr-15 1:15 AM" ""
+ "HPSIService" "HP Smart-Install Service" "HP" "c:\windows\system32\hpsisvc.exe" "26-Sep-12 11:05 AM" ""
+ "hpsrv" "HpService" "Hewlett-Packard Company" "c:\windows\system32\hpservice.exe" "26-Apr-12 9:26 PM" ""
+ "HPSupportSolutionsFrameworkService" "This service allows for the detection of HP products and enables identification of support solutions for detected products." "Hewlett-Packard Company" "c:\program files\hewlett-packard\hp support solutions\hpsupportsolutionsframeworkservice.exe" "18-Feb-16 12:00 AM" ""
+ "HuaweiHiSuiteService.exe" "Service for runing HiSuite applications autorun." "" "c:\programdata\handsetservice\huaweihisuiteservice.exe" "15-Jan-15 6:17 PM" ""
+ "igfxCUIService1.0.0.0" "Service for Intel(R) HD Graphics Control Panel" "Intel Corporation" "c:\windows\system32\igfxcuiservice.exe" "17-Aug-15 8:31 PM" ""
+ "IhPul" "tsvr.com" "tsvr.com" "c:\users\fc\appdata\roaming\tsv\tsvr.exe" "03-May-16 7:46 AM" ""
+ "Mobile Broadband HL Service" "Provide service for mobile broadband device." "" "c:\programdata\mobilebrserv\mbbservice.exe" "04-Sep-12 12:18 PM" ""
+ "Net Driver HPZ12" "Dot4Net Module" "Hewlett-Packard" "c:\windows\system32\hpzinw12.dll" "31-Jul-12 2:03 PM" ""
+ "NitroDriverReadSpool9" "Nitro PDF Driver Read Spool 9" "Nitro PDF Software" "c:\program files\nitro\pro 9\nitropdfdriverservice9.exe" "16-May-14 3:39 AM" ""
+ "NitroUpdateService" "Nitro Update Service" "" "c:\program files\nitro\pro 9\nitro_updateservice.exe" "16-May-14 3:15 AM" ""
+ "nlsX86cc" "Nalpeiron Licensing Service" "Nalpeiron Ltd." "c:\windows\system32\nlssrv32.exe" "02-Aug-13 10:54 PM" ""
+ "ose" "Saves installation files used for updates and repairs and is required for the downloading of Setup updates and Watson error reports." "Microsoft Corporation" "c:\program files\common files\microsoft shared\source engine\ose.exe" "07-Nov-12 3:37 PM" ""
+ "Pml Driver HPZ12" "PmlDrv Module" "Hewlett-Packard" "c:\windows\system32\hpzipm12.dll" "31-Jul-12 2:03 PM" ""
+ "QQPCRTP" "电脑管家实时防护服务" "Tencent" "c:\program files\tencent\qqpcmgr\11.4.17339.217\qqpcrtp.exe" "22-Feb-16 7:30 AM" ""
+ "QQRepair2462" "" "" "c:\program files\tencent\qqpcmgr\plugins\qqrepair2462" "18-Apr-16 12:12 PM" ""
+ "QQRepairFixSVC" "" "" "c:\program files\tencent\qqpcmgr\plugins\qqrepairfixsvc" "18-Apr-16 12:12 PM" ""
+ "SkypeUpdate" "Enables the detection, download and installation of updates for Skype." "Skype Technologies" "c:\program files\skype\updater\updater.exe" "03-Jan-15 12:42 AM" ""
+ "STacSV" "Manages audio jack configurations." "IDT, Inc." "c:\program files\idt\wdm\stacsv.exe" "12-Dec-12 12:36 PM" ""
+ "SynTPEnhService" "32-bit Synaptics Pointing Enhance Service" "Synaptics Incorporated" "c:\program files\synaptics\syntp\syntpenhservice.exe" "12-Jun-15 11:22 AM" ""
+ "WdMan" "WFini" "WFini LIMITED" "c:\programdata\1winp1\wfini.exe" "03-May-16 7:46 AM" ""
+ "WdNisSvc" "Helps guard against intrusion attempts targeting known and newly discovered vulnerabilities in network protocols" "Microsoft Corporation" "c:\program files\windows defender\nissrv.exe" "30-Oct-15 7:30 AM" ""
+ "WinDefend" "Helps protect users from malware and other potentially unwanted software" "Microsoft Corporation" "c:\program files\windows defender\msmpeng.exe" "30-Oct-15 7:40 AM" ""
+ "WMPNetworkSvc" "Shares Windows Media Player libraries to other networked players and media devices using Universal Plug and Play" "Microsoft Corporation" "c:\program files\windows media player\wmpnetwk.exe" "24-Feb-16 10:38 AM" ""
"HKLM\System\CurrentControlSet\Services" "" "" "" "14-May-16 9:42 PM" ""
+ "3ware" "LSI 3ware SCSI Storport Driver" "LSI" "c:\windows\system32\drivers\3ware.sys" "19-May-15 3:27 AM" ""
+ "Accelerometer" "HP Accelerometer" "Hewlett-Packard Company" "c:\windows\system32\drivers\accelerometer.sys" "26-Apr-12 9:25 PM" ""
+ "ADP80XX" "PMC-Sierra Storport Driver For SPC8x6G SAS/SATA controller" "PMC-Sierra" "c:\windows\system32\drivers\adp80xx.sys" "10-Apr-15 1:47 AM" ""
+ "amdsata" "AHCI 1.3 Device Driver" "Advanced Micro Devices" "c:\windows\system32\drivers\amdsata.sys" "14-May-15 5:14 PM" ""
+ "amdsbs" "AMD Technology AHCI Compatible Controller Driver for Windows family" "AMD Technologies Inc." "c:\windows\system32\drivers\amdsbs.sys" "12-Dec-12 2:23 AM" ""
+ "amdxata" "Storage Filter Driver" "Advanced Micro Devices" "c:\windows\system32\drivers\amdxata.sys" "01-May-15 5:55 AM" ""
+ "arcsas" "Adaptec SAS RAID WS03 Driver" "PMC-Sierra, Inc." "c:\windows\system32\drivers\arcsas.sys" "10-Apr-15 12:11 AM" ""
+ "bcmfn" "BCM Function 2 Device Driver" "Windows (R) Win 7 DDK provider" "c:\windows\system32\drivers\bcmfn.sys" "08-Jun-15 1:31 PM" ""
+ "bcmfn2" "BCM Function 2 Device Driver" "Windows (R) Win 7 DDK provider" "c:\windows\system32\drivers\bcmfn2.sys" "16-Mar-14 3:07 PM" ""
+ "BstHdDrv" "BlueStacks Hypervisor for x86" "BlueStack Systems" "c:\program files\bluestacks\hd-hypervisor-x86.sys" "05-Feb-16 3:05 PM" ""
+ "GPIO" "Intel(R) Atom(TM) Processor GPIO Controller Driver" "Intel Corporation" "c:\windows\system32\drivers\iaiogpio.sys" "21-Jun-13 11:53 AM" ""
+ "hpdskflt" "HP Disk Filter - SATA/RAID" "Hewlett-Packard Company" "c:\windows\system32\drivers\hpdskflt.sys" "26-Apr-12 9:25 PM" ""
+ "HpSAMD" "Smart Array SAS/SATA Controller Media Driver" "Hewlett-Packard Company" "c:\windows\system32\drivers\hpsamd.sys" "27-Mar-13 2:37 AM" ""
+ "iai2c" "Intel(R) Serial IO I2C Driver" "Intel(R) Corporation" "c:\windows\system32\drivers\iai2c.sys" "22-Sep-15 11:52 AM" ""
+ "iaioi2c" "Intel(R) Atom(TM) Processor I2C Controller Driver" "Intel Corporation" "c:\windows\system32\drivers\iaioi2c.sys" "20-Jun-13 1:33 PM" ""
+ "iaStorA" "Intel Rapid Storage Technology driver - x86" "Intel Corporation" "c:\windows\system32\drivers\iastora.sys" "19-Mar-13 4:37 AM" ""
+ "iaStorAV" "Intel(R) Rapid Storage Technology driver (inbox) - x86" "Intel Corporation" "c:\windows\system32\drivers\iastorav.sys" "19-Feb-15 5:08 PM" ""
+ "iaStorV" "Intel Matrix Storage Manager driver - ia32" "Intel Corporation" "c:\windows\system32\drivers\iastorv.sys" "11-Apr-11 11:46 PM" ""
+ "IDMWFP" "Internet Download Manager WFP Driver" "Tonec Inc." "c:\windows\system32\drivers\idmwfp.sys" "09-Jun-14 3:40 AM" ""
+ "igfx" "Intel Graphics Kernel Mode Driver" "Intel Corporation" "c:\windows\system32\drivers\igdkmd32.sys" "17-Aug-15 8:34 PM" ""
+ "intaud_WaveExtensible" "Intel® WiDi Solution" "Intel Corporation" "c:\windows\system32\drivers\intelaud.sys" "09-Jul-15 3:17 AM" ""
+ "IntcDAud" "Intel(R) Display Audio Driver" "Intel(R) Corporation" "c:\windows\system32\drivers\intcdaud.sys" "09-Sep-14 5:12 PM" ""
+ "iwdbus" "Intel® WiDi Solution" "Intel Corporation" "c:\windows\system32\drivers\iwdbus.sys" "09-Jul-15 3:17 AM" ""
+ "JMCR" "JMicron PCIe Flash Media Controller Driver" "JMicron Technology Corporation" "c:\windows\system32\drivers\jmcr.sys" "31-Jul-12 7:57 AM" ""
+ "LSI_SAS" "LSI Fusion-MPT SAS Driver (StorPort)" "LSI Corporation" "c:\windows\system32\drivers\lsi_sas.sys" "26-Mar-15 12:47 AM" ""
+ "LSI_SAS2i" "LSI SAS Gen2 Driver (StorPort)" "LSI Corporation" "c:\windows\system32\drivers\lsi_sas2i.sys" "09-Apr-15 1:58 AM" ""
+ "LSI_SAS3i" "Avago SAS Gen3 Driver (StorPort)" "Avago Technologies" "c:\windows\system32\drivers\lsi_sas3i.sys" "09-Apr-15 11:07 PM" ""
+ "LSI_SSS" "LSI SSS PCIe/Flash Driver (StorPort)" "LSI Corporation" "c:\windows\system32\drivers\lsi_sss.sys" "16-Mar-13 4:40 AM" ""
+ "megasas" "MEGASAS RAID Controller Driver for Windows" "Avago Technologies" "c:\windows\system32\drivers\megasas.sys" "05-Mar-15 7:07 AM" ""
+ "megasr" "LSI MegaRAID Software RAID Driver" "LSI Corporation, Inc." "c:\windows\system32\drivers\megasr.sys" "04-Jun-13 3:01 AM" ""
+ "MEI" "Intel(R) Management Engine Interface" "Intel Corporation" "c:\windows\system32\drivers\teedriver.sys" "26-Feb-13 1:24 AM" ""
+ "mvumis" "Marvell Flash Controller Driver" "Marvell Semiconductor, Inc." "c:\windows\system32\drivers\mvumis.sys" "24-May-14 1:39 AM" ""
+ "mvusbews" "USB EWS Device Driver" "Marvell Semiconductor, Inc." "c:\windows\system32\drivers\mvusbews.sys" "31-Aug-12 11:30 AM" ""
+ "netr28" "MediaTek 802.11 Wireless Adapter Driver" "MediaTek Inc." "c:\windows\system32\drivers\netr28.sys" "13-Jun-14 4:52 PM" ""
+ "nvraid" "NVIDIA® nForce(TM) RAID Driver" "NVIDIA Corporation" "c:\windows\system32\drivers\nvraid.sys" "21-Apr-14 11:33 PM" ""
+ "nvstor" "NVIDIA® nForce(TM) Sata Performance Driver" "NVIDIA Corporation" "c:\windows\system32\drivers\nvstor.sys" "21-Apr-14 11:33 PM" ""
+ "percsas2i" "MEGASAS RAID Controller Driver for Windows" "LSI Corporation" "c:\windows\system32\drivers\percsas2i.sys" "06-Feb-15 3:51 AM" ""
+ "percsas3i" "MEGASAS RAID Controller Driver for Windows" "Avago Technologies" "c:\windows\system32\drivers\percsas3i.sys" "05-Feb-15 3:53 AM" ""
+ "QMIEProtect" "" "" "c:\program files\tencent\qqpcmgr\11.4.17339.217\qmieprotect.sys" "12-Jan-16 10:24 AM" ""
+ "QMUdisk" "QMCommDriver" "Tencent" "c:\program files\tencent\qqpcmgr\11.4.17339.217\qmudisk.sys" "27-Feb-16 6:32 PM" ""
+ "QQPCHelper" "Tencent QQPCHelper" "Tencent" "c:\program files\tencent\qqpcmgr\11.4.17339.217\qqpchelper.sys" "05-Dec-12 4:06 PM" ""
+ "QQSysMon" "电脑管家-驱动模块" "电脑管家" "c:\program files\tencent\qqpcmgr\11.4.17339.217\qqsysmon.sys" "22-Feb-16 7:27 AM" ""
+ "rt640x86" "Realtek 8136/8168/8169 NDIS 6.40 32-bit Driver " "Realtek " "c:\windows\system32\drivers\rt640x86.sys" "07-Oct-15 8:03 PM" ""
+ "SiSRaid2" "SiS RAID Stor Miniport Driver" "Silicon Integrated Systems Corp." "c:\windows\system32\drivers\sisraid2.sys" "24-Sep-08 11:19 PM" ""
+ "SiSRaid4" "SiS AHCI Stor-Miniport Driver" "Silicon Integrated Systems" "c:\windows\system32\drivers\sisraid4.sys" "02-Oct-08 2:52 AM" ""
+ "SmbDrvI" "Synaptics SMBus Driver" "Synaptics Incorporated" "c:\windows\system32\drivers\smb_driver_intel.sys" "26-Oct-13 6:41 AM" ""
+ "SNP2UVC" "UVC Camera Streaming Driver" "Sonix Tech. Co., Ltd." "c:\windows\system32\drivers\snp2uvc.sys" "10-Jul-15 1:19 PM" ""
+ "softaal" "SoftAALDriver" "Tencent" "c:\program files\tencent\qqpcmgr\11.4.17339.217\softaal.sys" "22-Feb-16 7:21 AM" ""
+ "SRepairDrv" "Tencent SRepairDrv(电脑管家修复模块)" "Tencent" "c:\program files\tencent\qqpcmgr\plugins\srepairdrv" "18-Apr-16 12:19 PM" ""
+ "stexstor" "Promise SuperTrak EX Series Driver for Windows x86" "Promise Technology, Inc." "c:\windows\system32\drivers\stexstor.sys" "27-Nov-12 5:03 AM" ""
+ "STHDA" "IDT PC Audio" "IDT, Inc." "c:\windows\system32\drivers\stwrt.sys" "12-Dec-12 12:23 PM" ""
+ "SynTP" "Synaptics Touchpad Win32 Driver" "Synaptics Incorporated" "c:\windows\system32\drivers\syntp.sys" "12-Jun-15 8:03 AM" ""
+ "TAOAccelerator" "电脑管家-TAO游戏启动加速驱动" "Tencent" "c:\windows\system32\drivers\taoaccelerator.sys" "11-Mar-16 1:21 PM" ""
+ "TAOKernelDriver" "TAOKernel" "Tencent Technology(Shenzhen) Company Limited" "c:\windows\system32\drivers\taokernelex.sys" "22-Feb-16 7:26 AM" ""
+ "taphss6" "" "" "File not found: C:\WINDOWS\System32\drivers\taphss6.sys" "" ""
+ "TFsFlt" "Tencent AntiTrojan File Monitor" "电脑管家" "c:\windows\system32\drivers\tfsflt.sys" "22-Feb-16 7:26 AM" ""
+ "TS888" "Tencent TS888 (电脑管家主动防御模块)" "Tencent" "c:\program files\tencent\qqpcmgr\11.4.17339.217\ts888.sys" "03-Mar-16 5:29 PM" ""
+ "TSDefenseBt" "Tencent TSDefense Boot (电脑管家主动防御模块)" "Tencent" "c:\windows\system32\drivers\tsdefensebt.sys" "07-Mar-14 2:47 PM" ""
+ "TsFltMgr" "电脑管家-驱动模块" "电脑管家" "c:\windows\system32\drivers\tsfltmgr.sys" "22-Feb-16 7:28 AM" ""
+ "TSKSP" "电脑管家-驱动模块" "电脑管家" "c:\program files\tencent\qqpcmgr\11.4.17339.217\tsksp.sys" "22-Feb-16 7:28 AM" ""
+ "tsnethlp" "" "" "c:\program files\tencent\qqpcmgr\11.4.17339.217\tsnethlp.sys" "22-Feb-16 7:27 AM" ""
+ "vsmraid" "VIA RAID DRIVER FOR X86-32" "VIA Technologies Inc.,Ltd" "c:\windows\system32\drivers\vsmraid.sys" "23-Apr-14 12:21 AM" ""
+ "VSTXRAID" "VIA StorX RAID Controller Driver" "VIA Corporation" "c:\windows\system32\drivers\vstxraid.sys" "22-Jan-13 12:00 AM" ""
+ "WirelessButtonDriver86" "HP Wireless Button Driver" "HP" "c:\windows\system32\drivers\wirelessbuttondriver86.sys" "26-Jul-15 2:52 AM" ""
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Font Drivers" "" "" "" "03-Feb-16 11:42 PM" ""
+ "Adobe Type Manager" "Windows NT OpenType/Type 1 Font Driver" "Adobe Systems Incorporated" "c:\windows\system32\atmfd.dll" "29-Mar-16 12:02 PM" ""
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Drivers32" "" "" "" "10-Mar-16 9:33 AM" ""
+ "msacm.l3acm" "MPEG Layer-3 Audio Codec for MSACM" "Fraunhofer Institut Integrierte Schaltungen IIS" "c:\windows\system32\l3codeca.acm" "30-Oct-15 7:34 AM" ""
+ "vidc.cvid" "Cinepak® Codec" "Radius Inc." "c:\windows\system32\iccvid.dll" "30-Oct-15 7:46 AM" ""
"HKLM\SOFTWARE\Classes\Htmlfile\Shell\Open\Command\(Default)" "" "" "" "03-Feb-16 11:54 PM" ""
+ "C:\Program Files\Internet Explorer\IEXPLORE.EXE" "Internet Explorer" "Microsoft Corporation" "c:\program files\internet explorer\iexplore.exe" "24-Nov-15 1:15 PM" ""
"HKLM\SYSTEM\CurrentControlSet\Control\Print\Monitors" "" "" "" "08-May-16 5:08 PM" ""
+ "HP LaserJet 5 Language Monitor" "Win32 Language Monitor for direct connect HP printers" "Hewlett-Packard" "c:\windows\system32\hpdcmon.dll" "07-Mar-01 3:10 AM" ""
+ "HP Universal Print Monitor" "hpmpw081.dll" "Hewlett-Packard" "c:\windows\system32\hpmpw081.dll" "10-May-13 8:26 PM" ""
+ "HP1100LM" "Marvell Printer Language Monitor" "" "c:\windows\system32\hp1100lm.dll" "31-Aug-12 12:01 PM" ""
+ "HPMLM135" "language monitor new name" "Hewlett-Packard Company" "c:\windows\system32\hpmlm135.dll" "23-Aug-12 11:31 AM" ""
+ "Nitro PDF Port Monitor" "Windows NT Nitro Print PDF Interface Driver" "Nitro PDF Software" "c:\windows\system32\nitrolocalmon9.dll" "16-May-14 3:46 AM" ""
"HKLM\Software\Microsoft\Office\Outlook\Addins" "" "" "" "08-May-16 5:08 PM" ""
+ "Connect Class" "Outlook Social Connector 2013" "Microsoft Corporation" "c:\program files\microsoft office\office15\socialconnector.dll" "03-Feb-15 12:59 PM" ""
+ "FormRegionAddin Class" "" "" "c:\program files\microsoft office\office15\addins\umoutlookaddin.dll" "18-Dec-13 1:10 AM" ""
+ "LyncAddin Class" "Microsoft Lync" "Microsoft Corporation" "c:\program files\microsoft office\office15\ucaddin.dll" "10-Feb-15 12:52 PM" ""
+ "Microsoft VBA for Outlook Addin" "Outlook VBA Integration Add-In" "Microsoft Corporation" "c:\program files\microsoft office\office15\addins\outlvba.dll" "10-Feb-15 1:05 PM" ""
+ "OneNote Notes about Outlook Items" "Microsoft OneNote Outlook Add-in" "Microsoft Corporation" "c:\program files\microsoft office\office15\onbttnol.dll" "10-Feb-15 1:03 PM" ""
"HKCU\Software\Microsoft\Office\Outlook\Addins" "" "" "" "10-May-16 12:42 PM" ""
+ "Access COM Addin for Outlook" "Access Outlook Data Collection Addin" "Microsoft Corporation" "c:\program files\microsoft office\office15\addins\accolk.dll" "20-Nov-13 3:48 PM" ""
+ "ColleagueImportAddIn Class" "Microsoft Office 2013 component" "Microsoft Corporation" "c:\program files\microsoft office\office15\addins\colleagueimport.dll" "15-Aug-13 5:14 AM" ""
+ "FormRegionAddin Class" "" "" "c:\program files\microsoft office\office15\addins\umoutlookaddin.dll" "18-Dec-13 1:10 AM" ""
"HKLM\Software\Microsoft\Office\Excel\Addins" "" "" "" "08-May-16 5:08 PM" ""
+ "NativeShim.InquireConnector Class" "" "" "c:\program files\microsoft office\office15\dcf\nativeshim.dll" "07-Nov-12 3:39 PM" ""
"HKCU\Software\Microsoft\Office\Excel\Addins" "" "" "" "29-Feb-16 11:58 AM" ""
+ "Ad Hoc Reporting Excel Client Add-In" "Power View for Excel module" "Microsoft Corporation" "c:\program files\microsoft office\office15\addins\power view excel add-in\adhocreportingexcelclient.dll" "16-Oct-14 4:46 AM" ""
+ "NativeEntry Class" "Power Pivot for Excel" "Microsoft Corporation" "c:\program files\microsoft office\office15\addins\powerpivot excel add-in\powerpivotexcelclientaddin.dll" "16-Oct-14 5:12 AM" ""
"HKCU\Software\Microsoft\Office\PowerPoint\Addins" "" "" "" "29-Feb-16 11:58 AM" ""
X "OneNote PowerPoint Add-In Take Notes Content Service Class" "Microsoft OneNote PowerPoint Add-in" "Microsoft Corporation" "c:\program files\microsoft office\office15\onpptaddin.dll" "10-Feb-15 12:45 PM" ""
"HKCU\Software\Microsoft\Office\Word\Addins" "" "" "" "05-Mar-16 9:45 AM" ""
X "OneNote Word Add-In Take Notes Content Service Class" "Microsoft OneNote Word Add-in" "Microsoft Corporation" "c:\program files\microsoft office\office15\onwordaddin.dll" "10-Feb-15 1:00 PM" ""

[IT_WinSec]

Hi,

I checked your log.

Please, perform the following and let me know if this helps:

1) Go to Control Panel -> Programs and features

Look for and find HP Support assistant or HP Support assistant framework

Attempt to uninstall it

2) Start Autoruns again (start it with admin rights by right clicking the file)

Carefully look for these entries:

+ "HPUsageTrackingLEDM" "HP UT LEDM Driver" "Hewlett-Packard Company" "c:\program files\hp\hp ut ledm\bin\hppusg.exe" "05-Aug-09 4:21 AM" ""

+ "SmartPrint" "HP Smart Print Setup" "Hewlett-Packard" "c:\program files\hewlett-packard\smartprint\smartprintsetup.exe" "27-Jan-11 10:05 AM" ""


+ "\Hewlett-Packard\HP Active Health\HP Active Health Scan (HPSA)" "HP Active Health" "Hewlett-Packard" "c:\program files\hewlett-packard\hp support framework\resources\hpactivehealth\activehealth.exe" "02-Mar-16 6:03 AM" ""
+ "\Hewlett-Packard\HP Support Assistant\HP Active Health Launcher" "HP Active Health" "Hewlett-Packard" "c:\program files\hewlett-packard\hp support framework\resources\hpactivehealth\activehealth.exe" "02-Mar-16 6:03 AM" ""
+ "\Hewlett-Packard\HP Support Assistant\HP Support Assistant Quick Start" "HP Support Assistant" "Hewlett-Packard Company" "c:\program files\hewlett-packard\hp support framework\hpsf.exe" "18-Feb-16 12:17 AM" ""
+ "\Hewlett-Packard\HP Support Assistant\HP Support Solutions Framework Report" "HPSFReport" "Hewlett-Packard" "c:\program files\hewlett-packard\hp support solutions\modules\hpsfreport.exe" "06-Apr-16 2:41 PM" ""
+ "\Hewlett-Packard\HP Support Assistant\HP Support Solutions Framework Updater" "HPSSFUpdater" "Hewlett-Packard" "c:\program files\hewlett-packard\hp support solutions\modules\hpssfupdater.exe" "07-Mar-16 2:23 PM" ""
+ "\Hewlett-Packard\HP Support Assistant\PC Health Analysis" "HP Support Assistant" "Hewlett-Packard Company" "c:\program files\hewlett-packard\hp support framework\hpsf.exe" "18-Feb-16 12:17 AM" ""
+ "\HPCeeScheduleForfc" "HP Ceement" "Hewlett-Packard" "c:\program files\hewlett-packard\hp ceement\hpcee.exe" "16-Jun-15 7:49 PM" ""


+ "hpqwmiex" "HP Software Framework WMI Service" "Hewlett-Packard Company" "c:\program files\hewlett-packard\shared\hpqwmiex.exe" "29-Apr-15 1:15 AM" ""
+ "HPSIService" "HP Smart-Install Service" "HP" "c:\windows\system32\hpsisvc.exe" "26-Sep-12 11:05 AM" ""

+ "HPSupportSolutionsFrameworkService" "This service allows for the detection of HP products and enables identification of support solutions for detected products." "Hewlett-Packard Company" "c:\program files\hewlett-packard\hp support solutions\hpsupportsolutionsframeworkservice.exe" "18-Feb-16 12:00 AM" ""

Uncheck them

Close Autoruns

3) Restart your computer (restart, not shutdown and then back on)

Please, let me know if this resolves your issue.

[stebancorpse]

"HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run" "" "" "" "08-Aug-17 12:52 AM" ""
+ "iTunesHelper" "iTunesHelper" "Apple Inc." "c:\program files\itunes\ituneshelper.exe" "14-Jul-17 11:39 AM" ""
+ "SecurityHealth" "Windows Defender notification icon" "Microsoft Corporation" "c:\program files\windows defender\msascuil.exe" "12-Dec-96 1:34 AM" ""
+ "SynTPEnh" "Synaptics TouchPad 64-bit Enhancements" "Synaptics Incorporated" "c:\program files\synaptics\syntp\syntpenh.exe" "11-Jun-15 9:46 PM" ""
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run" "" "" "" "08-Aug-17 12:31 AM" ""
+ "HPRadioMgr" "HP Radio Manager" "HP" "c:\program files (x86)\hp\hp wireless button driver\hpradiomgr64.exe" "20-Jul-16 9:21 PM" ""
"HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run" "" "" "" "03-Aug-17 5:00 PM" ""
+ "uTorrent" "µTorrent" "BitTorrent Inc." "c:\users\santi\appdata\roaming\utorrent\utorrent.exe" "19-Jun-17 2:11 PM" ""
"HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components" "" "" "" "03-Jun-17 8:37 PM" ""
+ "Google Chrome" "Google Chrome Installer" "Google Inc." "c:\program files (x86)\google\chrome\application\60.0.3112.90\installer\chrmstp.exe" "02-Aug-17 12:26 AM" ""
+ "Microsoft Windows" "Windows Mail" "Microsoft Corporation" "c:\program files\windows mail\winmail.exe" "18-May-22 4:10 PM" ""
+ "Microsoft Windows Media Player" "" "" "File not found: C:\WINDOWS\inf\unregmp2.exe /ShowWMP.exe" "" ""
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Active Setup\Installed Components" "" "" "" "03-Jun-17 8:13 PM" ""
+ "Microsoft Windows" "Windows Mail" "Microsoft Corporation" "c:\program files (x86)\windows mail\winmail.exe" "16-Jul-96 1:49 AM" ""
"HKLM\SOFTWARE\Classes\Protocols\Filter" "" "" "" "03-Jun-17 8:27 PM" ""
+ "text/xml" "Microsoft Office XML MIME Filter" "Microsoft Corporation" "c:\program files\common files\microsoft shared\office16\msoxmlmf.dll" "30-Jul-15 6:21 AM" ""
"HKLM\SOFTWARE\Classes\Protocols\Handler" "" "" "" "03-Jun-17 8:27 PM" ""
+ "ms-help" "Microsoft® Help Data Services Module" "Microsoft Corporation" "c:\program files\common files\microsoft shared\help\hxds.dll" "30-Jul-15 6:30 AM" ""
+ "mso-minsb.16" "Microsoft Office 2016 component" "Microsoft Corporation" "c:\program files\microsoft office\office16\msosb.dll" "15-Nov-16 9:17 AM" ""
+ "osf.16" "Microsoft Office 2016 component" "Microsoft Corporation" "c:\program files\microsoft office\office16\msosb.dll" "15-Nov-16 9:17 AM" ""
"HKLM\Software\Classes\*\ShellEx\ContextMenuHandlers" "" "" "" "03-Aug-17 3:35 PM" ""
+ "EPP" "Microsoft Security Client Shell Extension" "Microsoft Corporation" "c:\program files\windows defender\shellext.dll" "10-Feb-55 1:39 PM" ""
+ "WinRAR" "WinRAR shell extension" "Alexander Roshal" "c:\program files (x86)\winrar\rarext64.dll" "14-Aug-16 1:15 PM" ""
"HKLM\Software\Classes\Drive\ShellEx\ContextMenuHandlers" "" "" "" "03-Jun-17 8:13 PM" ""
+ "EPP" "Microsoft Security Client Shell Extension" "Microsoft Corporation" "c:\program files\windows defender\shellext.dll" "10-Feb-55 1:39 PM" ""
"HKLM\Software\Classes\Directory\ShellEx\ContextMenuHandlers" "" "" "" "03-Aug-17 2:51 PM" ""
+ "EPP" "Microsoft Security Client Shell Extension" "Microsoft Corporation" "c:\program files\windows defender\shellext.dll" "10-Feb-55 1:39 PM" ""
+ "RecuvaShellExt" "Recuva shell extensions" "Piriform Ltd" "c:\program files\recuva\recuvashell64.dll" "27-Mar-15 10:30 AM" ""
"HKLM\Software\Classes\Directory\Background\ShellEx\ContextMenuHandlers" "" "" "" "03-Aug-17 2:39 PM" ""
+ "igfxDTCM" "igfxDTCM Module" "Intel Corporation" "c:\windows\system32\igfxdtcm.dll" "04-Apr-16 11:47 AM" ""
"HKLM\Software\Wow6432Node\Classes\Folder\Shellex\ColumnHandlers" "" "" "" "03-Jun-17 8:27 PM" ""
+ "NeroDigitalColumnHandler Class" "" "" "File not found: C:\Program Files (x86)\Common Files\Ahead\Lib\NeroDigitalExt.dll" "" ""
"HKLM\Software\Classes\Folder\ShellEx\ContextMenuHandlers" "" "" "" "03-Jun-17 8:27 PM" ""
+ "RecuvaShellExt" "Recuva shell extensions" "Piriform Ltd" "c:\program files\recuva\recuvashell64.dll" "27-Mar-15 10:30 AM" ""
+ "WinRAR" "WinRAR shell extension" "Alexander Roshal" "c:\program files (x86)\winrar\rarext64.dll" "14-Aug-16 1:15 PM" ""
"HKLM\Software\Classes\Folder\ShellEx\DragDropHandlers" "" "" "" "03-Jun-17 8:27 PM" ""
+ "WinRAR" "WinRAR shell extension" "Alexander Roshal" "c:\program files (x86)\winrar\rarext64.dll" "14-Aug-16 1:15 PM" ""
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers" "" "" "" "03-Aug-17 2:52 PM" ""
+ " SkyDrivePro1 (ErrorConflict)" "Microsoft OneDrive for Business Extensions" "Microsoft Corporation" "c:\program files\microsoft office\office16\grooveex.dll" "15-Nov-16 9:38 AM" ""
+ " SkyDrivePro2 (SyncInProgress)" "Microsoft OneDrive for Business Extensions" "Microsoft Corporation" "c:\program files\microsoft office\office16\grooveex.dll" "15-Nov-16 9:38 AM" ""
+ " SkyDrivePro3 (InSync)" "Microsoft OneDrive for Business Extensions" "Microsoft Corporation" "c:\program files\microsoft office\office16\grooveex.dll" "15-Nov-16 9:38 AM" ""
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects" "" "" "" "20-Jun-17 7:35 PM" ""
+ "Microsoft OneDrive for Business Browser Helper" "Microsoft OneDrive for Business Extensions" "Microsoft Corporation" "c:\program files\microsoft office\office16\grooveex.dll" "15-Nov-16 9:38 AM" ""
+ "Skype for Business Browser Helper" "Skype for Business" "Microsoft Corporation" "c:\program files\microsoft office\office16\ochelper.dll" "07-Dec-16 1:38 AM" ""
"HKLM\Software\Microsoft\Internet Explorer\Extensions" "" "" "" "03-Jun-17 8:28 PM" ""
+ "OneNote Lin&ked Notes" "Microsoft OneNote Internet Explorer Add-in" "Microsoft Corporation" "c:\program files\microsoft office\office16\onbttnielinkednotes.dll" "01-Nov-16 8:24 AM" ""
+ "Se&nd to OneNote" "Microsoft OneNote Internet Explorer Add-in" "Microsoft Corporation" "c:\program files\microsoft office\office16\onbttnie.dll" "01-Nov-16 8:15 AM" ""
+ "Skype for Business Click to Call" "Skype for Business" "Microsoft Corporation" "c:\program files\microsoft office\office16\ochelper.dll" "07-Dec-16 1:38 AM" ""
"HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Extensions" "" "" "" "03-Jun-17 8:31 PM" ""
+ "OneNote Lin&ked Notes" "Microsoft OneNote Internet Explorer Add-in" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office16\onbttnielinkednotes.dll" "01-Nov-16 8:08 AM" ""
+ "Se&nd to OneNote" "Microsoft OneNote Internet Explorer Add-in" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office16\onbttnie.dll" "01-Nov-16 8:19 AM" ""
+ "Skype for Business Click to Call" "Skype for Business" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office16\ochelper.dll" "30-Jul-15 6:21 AM" ""
"Task Scheduler" "" "" "" "" ""
+ "\Adobe Acrobat Update Task" "Adobe Reader and Acrobat Manager" "Adobe Systems Incorporated" "c:\program files (x86)\common files\adobe\arm\1.0\adobearm.exe" "20-Jul-17 12:45 AM" ""
+ "\Adobe Flash Player PPAPI Notifier" "Adobe® Flash® Player Installer/Uninstaller 26.0 r0" "Adobe Systems Incorporated" "c:\windows\syswow64\macromed\flash\flashutil32_26_0_0_137_pepper.exe" "23-Jun-17 12:37 PM" ""
+ "\Adobe Flash Player Updater" "Adobe® Flash® Player Update Service 26.0 r0" "Adobe Systems Incorporated" "c:\windows\syswow64\macromed\flash\flashplayerupdateservice.exe" "23-Jun-17 12:40 PM" ""
+ "\Apple Diagnostics" "" "" "File not found: C:\Program Files (x86)\Common Files\Apple\Internet Services\EReporter.exe" "" ""
+ "\Apple\AppleSoftwareUpdate" "Apple Software Update" "Apple Inc." "c:\program files (x86)\apple software update\softwareupdate.exe" "14-Feb-17 7:50 PM" ""
+ "\GoogleUpdateTaskMachineCore" "Google Installer" "Google Inc." "c:\program files (x86)\google\update\googleupdate.exe" "07-Dec-16 8:38 PM" ""
+ "\GoogleUpdateTaskMachineUA" "Google Installer" "Google Inc." "c:\program files (x86)\google\update\googleupdate.exe" "07-Dec-16 8:38 PM" ""
+ "\Intel PTT EK Recertification" "Intel(R)PTT EK Recertification Service" "Intel(R) Corporation" "c:\program files\intel\icls client\intelpttekrecertification.exe" "19-Feb-16 5:08 AM" ""
+ "\Microsoft\Office\Office 15 Subscription Heartbeat" "Office Subscription Licensing Heartbeat" "Microsoft Corporation" "c:\program files\common files\microsoft shared\office16\olicenseheartbeat.exe" "30-Jul-15 6:35 AM" ""
+ "\Microsoft\Office\OfficeTelemetryAgentFallBack2016" "Office Telemetry Agent" "Microsoft Corporation" "c:\program files\microsoft office\office16\msoia.exe" "30-Jul-15 6:19 AM" ""
+ "\Microsoft\Office\OfficeTelemetryAgentLogOn2016" "Office Telemetry Agent" "Microsoft Corporation" "c:\program files\microsoft office\office16\msoia.exe" "30-Jul-15 6:19 AM" ""
+ "\Microsoft\Windows\NetTrace\GatherNetworkInfo" "" "" "c:\windows\system32\gathernetworkinfo.vbs" "18-Mar-17 2:57 PM" ""
+ "\Microsoft\Windows\Windows Defender\Windows Defender Cache Maintenance" "Microsoft Malware Protection Command Line Utility" "Microsoft Corporation" "c:\program files\windows defender\mpcmdrun.exe" "05-Apr-23 8:24 AM" ""
+ "\Microsoft\Windows\Windows Defender\Windows Defender Cleanup" "Microsoft Malware Protection Command Line Utility" "Microsoft Corporation" "c:\program files\windows defender\mpcmdrun.exe" "05-Apr-23 8:24 AM" ""
+ "\Microsoft\Windows\Windows Defender\Windows Defender Scheduled Scan" "Microsoft Malware Protection Command Line Utility" "Microsoft Corporation" "c:\program files\windows defender\mpcmdrun.exe" "05-Apr-23 8:24 AM" ""
+ "\Microsoft\Windows\Windows Defender\Windows Defender Verification" "Microsoft Malware Protection Command Line Utility" "Microsoft Corporation" "c:\program files\windows defender\mpcmdrun.exe" "05-Apr-23 8:24 AM" ""
+ "\Microsoft\Windows\Windows Media Sharing\UpdateLibrary" "Windows Media Player Network Sharing Service Configuration Application" "Microsoft Corporation" "c:\program files\windows media player\wmpnscfg.exe" "13-Apr-90 11:18 AM" ""
+ "\TechUtilities" "" "" "File not found: C:\Program Files (x86)\TechUtilities\TechUtilities.exe" "" ""
"HKLM\System\CurrentControlSet\Services" "" "" "" "08-Aug-17 1:02 AM" ""
+ "AdobeARMservice" "Adobe Acrobat Updater keeps your Adobe software up to date." "Adobe Systems Incorporated" "c:\program files (x86)\common files\adobe\arm\1.0\armsvc.exe" "20-Jul-17 12:45 AM" ""
+ "AdobeFlashPlayerUpdateSvc" "This service keeps your Adobe Flash Player installation up to date with the latest enhancements and security fixes." "Adobe Systems Incorporated" "c:\windows\syswow64\macromed\flash\flashplayerupdateservice.exe" "23-Jun-17 12:40 PM" ""
+ "Apple Mobile Device Service" "Provides the interface to Apple mobile devices." "Apple Inc." "c:\program files\common files\apple\mobile device support\applemobiledeviceservice.exe" "12-Feb-15 9:18 PM" ""
+ "CareMon" " monitor" "Wondershare Software Co.,Ltd" "c:\program files (x86)\wondershare\winsuite 2012\pccheck\caremon.exe" "05-Jul-11 2:44 AM" ""
+ "CodeMeter.exe" "CodeMeter Runtime Server" "" "File not found: C:\Program Files (x86)\CodeMeter\Runtime\bin\CodeMeter.exe" "" ""
+ "cphs" "Intel(R) Content Protection HECI Service - enables communication with the Content Protection FW" "Intel Corporation" "c:\windows\syswow64\intelcphecisvc.exe" "13-Jun-13 5:35 PM" ""
+ "fpCsEvtSvc" "fpCSEvtSvc" "" "c:\windows\system32\fpcsevtsvc.exe" "28-Apr-15 5:06 AM" ""
+ "gupdate" "Keeps your Google software up to date. If this service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it." "Google Inc." "c:\program files (x86)\google\update\googleupdate.exe" "07-Dec-16 8:38 PM" ""
+ "gupdatem" "Keeps your Google software up to date. If this service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it." "Google Inc." "c:\program files (x86)\google\update\googleupdate.exe" "07-Dec-16 8:38 PM" ""
+ "hpsrv" "HpService" "Hewlett-Packard Company" "c:\windows\system32\hpservice.exe" "11-Jun-15 9:26 AM" ""
+ "HuaweiHiSuiteService64.exe" "Service for runing HiSuite applications autorun." "" "c:\programdata\handsetservice\huaweihisuiteservice64.exe" "03-May-16 10:09 PM" ""
+ "ICCS" "Intel(R) Integrated Clock Controller Service - Intel(R) ICCS" "Intel Corporation" "c:\program files (x86)\intel\intel(r) integrated clock controller service\iccproxy.exe" "24-Apr-12 2:46 PM" ""
+ "igfxCUIService1.0.0.0" "Service for Intel(R) HD Graphics Control Panel" "Intel Corporation" "c:\windows\system32\igfxcuiservice.exe" "04-Apr-16 11:46 AM" ""
+ "Intel(R) Capability Licensing Service TCP IP Interface" "Version: 1.42.680.1" "Intel(R) Corporation" "c:\program files\intel\icls client\socketheciserver.exe" "19-Feb-16 5:07 AM" ""
+ "Intel(R) Security Assist" "Security Helper" "Intel Corporation" "c:\program files (x86)\intel\intel(r) security assist\isa.exe" "18-Mar-16 12:03 PM" ""
+ "iPod Service" "iPod hardware management services" "Apple Inc." "c:\program files\ipod\bin\ipodservice.exe" "14-Jul-17 11:38 AM" ""
+ "isaHelperSvc" "Security Helper" "Intel Corporation" "c:\program files (x86)\intel\intel(r) security assist\isahelperservice.exe" "18-Mar-16 12:03 PM" ""
+ "jhi_service" "Intel(R) Dynamic Application Loader Host Interface Service - Allows applications to access the local Intel (R) DAL" "Intel Corporation" "c:\program files (x86)\intel\intel(r) management engine components\dal\jhi_service.exe" "09-May-16 1:57 PM" ""
+ "LDrvSvc" "System device driver service. Any reliant services would be disabled without it turning on." "" "c:\program files (x86)\ostotosoft\drivertalent\ldrvsvc.dll" "15-Nov-15 9:23 PM" ""
+ "LMS" "Intel(R) Management and Security Application Local Management Service - Provides OS-related Intel(R) ME functionality." "Intel Corporation" "c:\program files (x86)\intel\intel(r) management engine components\lms\lms.exe" "09-May-16 1:55 PM" ""
+ "ose64" "Saves installation files used for updates and repairs and is required for the downloading of Setup updates and Watson error reports." "Microsoft Corporation" "c:\program files\common files\microsoft shared\source engine\ose.exe" "30-Jul-15 6:39 AM" ""
+ "Sense" "Windows Defender Advanced Threat Protection service helps protect against advanced threats by monitoring and reporting security events that happen on the computer." "Microsoft Corporation" "c:\program files\windows defender advanced threat protection\mssense.exe" "26-Oct-00 2:40 AM" ""
+ "SynTPEnhService" "64-bit Synaptics Pointing Enhance Service" "Synaptics Incorporated" "c:\program files\synaptics\syntp\syntpenhservice.exe" "12-Jun-15 12:22 AM" ""
+ "valWBFPolicyService" "Synaptics FP WBF Policy Service" "Synaptics Incorporated" "c:\windows\system32\valwbfpolicyservice.exe" "17-May-17 11:05 AM" ""
+ "WdNisSvc" "Helps guard against intrusion attempts targeting known and newly discovered vulnerabilities in network protocols" "Microsoft Corporation" "c:\program files\windows defender\nissrv.exe" "31-Mar-46 10:35 PM" ""
+ "WinDefend" "Helps protect users from malware and other potentially unwanted software" "Microsoft Corporation" "c:\program files\windows defender\msmpeng.exe" "12-Mar-10 12:33 PM" ""
+ "WMPNetworkSvc" "Shares Windows Media Player libraries to other networked players and media devices using Universal Plug and Play" "Microsoft Corporation" "c:\program files\windows media player\wmpnetwk.exe" "07-Feb-16 11:03 AM" ""
+ "WsAppService" "Wondershare Application Framework Service" "Wondershare" "c:\program files (x86)\wondershare\waf\2.4.3.225\wsappservice.exe" "05-May-17 3:49 AM" ""
+ "WsDrvInst" "Wondershare Driver Install Service" "Wondershare" "c:\program files (x86)\wondershare\wondershare dr.fone for ios (cpc)\library\driverinstaller\driverinstall.exe" "27-Jun-17 8:11 PM" ""
"HKLM\System\CurrentControlSet\Services" "" "" "" "08-Aug-17 1:02 AM" ""
+ "3ware" "LSI 3ware SCSI Storport Driver" "LSI" "c:\windows\system32\drivers\3ware.sys" "18-May-15 4:28 PM" ""
+ "Accelerometer" "HP Accelerometer" "Hewlett-Packard" "c:\windows\system32\drivers\accelerometer.sys" "11-Jun-15 9:26 AM" ""
+ "ADP80XX" "PMC-Sierra Storport Driver For SPC8x6G SAS/SATA controller" "PMC-Sierra" "c:\windows\system32\drivers\adp80xx.sys" "09-Apr-15 2:49 PM" ""
+ "amdsata" "AHCI 1.3 Device Driver" "Advanced Micro Devices" "c:\windows\system32\drivers\amdsata.sys" "14-May-15 6:14 AM" ""
+ "amdsbs" "AMD Technology AHCI Compatible Controller Driver for Windows - AMD64 platform" "AMD Technologies Inc." "c:\windows\system32\drivers\amdsbs.sys" "11-Dec-12 3:21 PM" ""
+ "amdxata" "Storage Filter Driver" "Advanced Micro Devices" "c:\windows\system32\drivers\amdxata.sys" "30-Apr-15 6:55 PM" ""
+ "arcsas" "Adaptec SAS RAID WS03 Driver" "PMC-Sierra, Inc." "c:\windows\system32\drivers\arcsas.sys" "09-Apr-15 1:12 PM" ""
+ "athr" "Qualcomm Atheros Extensible Wireless LAN device driver" "Qualcomm Atheros Communications, Inc." "c:\windows\system32\drivers\athw8x.sys" "28-Jan-16 3:52 AM" ""
+ "b06bdrv" "QLogic Gigabit Ethernet VBD" "QLogic Corporation" "c:\windows\system32\drivers\bxvbda.sys" "25-May-16 1:03 AM" ""
+ "bcmfn2" "BCM Function 2 Device Driver" "Windows (R) Win 7 DDK provider" "c:\windows\system32\drivers\bcmfn2.sys" "31-Oct-16 8:09 PM" ""
+ "cht4iscsi" "Chelsio iSCSI VMiniport Driver" "Chelsio Communications" "c:\windows\system32\drivers\cht4sx64.sys" "20-Apr-16 3:54 AM" ""
+ "cht4vbd" "Virtual Bus Driver for Chelsio ® T4 Chipset" "Chelsio Communications" "c:\windows\system32\drivers\cht4vx64.sys" "15-Apr-16 1:32 AM" ""
+ "dg_ssudbus" "SAMSUNG USB Composite Device Driver" "Samsung Electronics Co., Ltd." "c:\windows\system32\drivers\ssudbus.sys" "24-Aug-16 2:00 AM" ""
+ "ebdrv" "QLogic 10 GigE VBD" "QLogic Corporation" "c:\windows\system32\drivers\evbda.sys" "25-May-16 1:01 AM" ""
+ "ElRawDisk" "RawDisk Driver. Allows write access to files and raw disk sectors for user mode applications in Windows 2000, XP, 2003, Vista, 2008." "EldoS Corporation" "c:\windows\system32\drivers\rsdrvx64.sys" "12-Feb-09 7:01 AM" ""
+ "ew_usbccgpfilter" "Filter Driver" "Huawei Technologies Co., Ltd." "c:\windows\system32\drivers\ew_usbccgpfilter.sys" "24-Apr-16 8:47 PM" ""
+ "hpdskflt" "HP Disk Filter - SATA/RAID" "Hewlett-Packard" "c:\windows\system32\drivers\hpdskflt.sys" "11-Jun-15 9:26 AM" ""
+ "HpSAMD" "Smart Array SAS/SATA Controller Media Driver" "Hewlett-Packard Company" "c:\windows\system32\drivers\hpsamd.sys" "26-Mar-13 3:36 PM" ""
+ "hwusb_cdcacm" "ew_cdcacm Driver" "Huawei Technologies Co., Ltd." "c:\windows\system32\drivers\hw_cdcacm.sys" "24-Apr-16 8:45 PM" ""
+ "iagpio" "Intel(R) Serial IO GPIO Controller Driver" "Intel(R) Corporation" "c:\windows\system32\drivers\iagpio.sys" "18-Feb-16 1:35 AM" ""
+ "iai2c" "Intel(R) Serial IO I2C Driver" "Intel(R) Corporation" "c:\windows\system32\drivers\iai2c.sys" "22-Sep-15 12:53 AM" ""
+ "iaLPSS2i_GPIO2" "Intel(R) Serial IO GPIO Driver v2" "Intel Corporation" "c:\windows\system32\drivers\ialpss2i_gpio2.sys" "08-Aug-16 8:23 PM" ""
+ "iaLPSS2i_GPIO2_BXT_P" "Intel(R) Serial IO GPIO Driver v2" "Intel Corporation" "c:\windows\system32\drivers\ialpss2i_gpio2_bxt_p.sys" "02-Feb-17 11:51 PM" ""
+ "iaLPSS2i_I2C" "Intel(R) Serial IO I2C Driver v2" "Intel Corporation" "c:\windows\system32\drivers\ialpss2i_i2c.sys" "08-Aug-16 8:22 PM" ""
+ "iaLPSS2i_I2C_BXT_P" "Intel(R) Serial IO I2C Driver v2" "Intel Corporation" "c:\windows\system32\drivers\ialpss2i_i2c_bxt_p.sys" "02-Feb-17 11:50 PM" ""
+ "iaLPSSi_GPIO" "Intel(R) Serial IO GPIO Controller Driver" "Intel Corporation" "c:\windows\system32\drivers\ialpssi_gpio.sys" "02-Feb-15 3:00 AM" ""
+ "iaLPSSi_I2C" "Intel(R) Serial IO I2C Controller Driver" "Intel Corporation" "c:\windows\system32\drivers\ialpssi_i2c.sys" "24-Feb-15 9:52 AM" ""
+ "iaStorAV" "Intel(R) Rapid Storage Technology driver (inbox) - x64" "Intel Corporation" "c:\windows\system32\drivers\iastorav.sys" "19-Feb-15 6:08 AM" ""
+ "iaStorV" "Intel Matrix Storage Manager driver - x64" "Intel Corporation" "c:\windows\system32\drivers\iastorv.sys" "11-Apr-11 12:48 PM" ""
+ "ibbus" "InfiniBand Fabric Bus Driver" "Mellanox" "c:\windows\system32\drivers\ibbus.sys" "10-Apr-16 7:46 AM" ""
+ "igfx" "Intel Graphics Kernel Mode Driver" "Intel Corporation" "c:\windows\system32\drivers\igdkmd64.sys" "04-Apr-16 11:48 AM" ""
+ "intaud_WaveExtensible" "Intel® WiDi Solution" "Intel Corporation" "c:\windows\system32\drivers\intelaud.sys" "19-Nov-15 5:37 PM" ""
+ "IntcDAud" "Intel(R) Display Audio Driver" "Intel(R) Corporation" "c:\windows\system32\drivers\intcdaud.sys" "09-Sep-14 6:13 AM" ""
+ "iwdbus" "Intel® WiDi Solution" "Intel Corporation" "c:\windows\system32\drivers\iwdbus.sys" "19-Nov-15 5:37 PM" ""
+ "JMCR" "JMicron PCIe Flash Media Controller Driver" "JMicron Technology Corporation" "c:\windows\system32\drivers\jmcr.sys" "25-Apr-13 9:31 PM" ""
+ "LSI_SAS" "LSI Fusion-MPT SAS Driver (StorPort)" "LSI Corporation" "c:\windows\system32\drivers\lsi_sas.sys" "25-Mar-15 1:36 PM" ""
+ "LSI_SAS2i" "LSI SAS Gen2 Driver (StorPort)" "LSI Corporation" "c:\windows\system32\drivers\lsi_sas2i.sys" "05-Aug-16 8:08 AM" ""
+ "LSI_SAS3i" "Avago SAS Gen3 Driver (StorPort)" "Avago Technologies" "c:\windows\system32\drivers\lsi_sas3i.sys" "08-Aug-16 6:07 AM" ""
+ "LSI_SSS" "LSI SSS PCIe/Flash Driver (StorPort)" "LSI Corporation" "c:\windows\system32\drivers\lsi_sss.sys" "15-Mar-13 5:39 PM" ""
+ "megasas" "MEGASAS RAID Controller Driver for Windows" "Avago Technologies" "c:\windows\system32\drivers\megasas.sys" "04-Mar-15 8:36 PM" ""
+ "megasas2i" "MEGASAS RAID Controller Driver for Windows" "Avago Technologies" "c:\windows\system32\drivers\megasas2i.sys" "22-Jul-16 3:36 PM" ""
+ "megasr" "LSI MegaRAID Software RAID Driver" "LSI Corporation, Inc." "c:\windows\system32\drivers\megasr.sys" "03-Jun-13 4:02 PM" ""
+ "MEIx64" "Intel(R) Management Engine Interface" "Intel Corporation" "c:\windows\system32\drivers\teedriverw8x64.sys" "28-Mar-16 12:59 PM" ""
+ "mirrorv3" "Radmin Mirror Miniport Driver V3" "Famatech International Corp." "c:\windows\system32\drivers\rminiv3.sys" "17-Aug-07 2:53 PM" ""
+ "mlx4_bus" "MLX4 Bus Driver" "Mellanox" "c:\windows\system32\drivers\mlx4_bus.sys" "10-Apr-16 7:49 AM" ""
+ "mvumis" "Marvell Flash Controller Driver" "Marvell Semiconductor, Inc." "c:\windows\system32\drivers\mvumis.sys" "23-May-14 2:39 PM" ""
+ "ndfltr" "NetworkDirect Support Filter Driver" "Mellanox" "c:\windows\system32\drivers\ndfltr.sys" "10-Apr-16 7:46 AM" ""
+ "Netaapl" "Apple Mobile Device Ethernet" "Apple Inc." "c:\windows\system32\drivers\netaapl64.sys" "15-Jul-13 4:39 PM" ""
+ "nvraid" "NVIDIA® nForce(TM) RAID Driver" "NVIDIA Corporation" "c:\windows\system32\drivers\nvraid.sys" "21-Apr-14 12:28 PM" ""
+ "nvstor" "NVIDIA® nForce(TM) Sata Performance Driver" "NVIDIA Corporation" "c:\windows\system32\drivers\nvstor.sys" "21-Apr-14 12:34 PM" ""
+ "percsas2i" "MEGASAS RAID Controller Driver for Windows" "Avago Technologies" "c:\windows\system32\drivers\percsas2i.sys" "14-Mar-16 6:50 PM" ""
+ "percsas3i" "MEGASAS RAID Controller Driver for Windows" "Avago Technologies" "c:\windows\system32\drivers\percsas3i.sys" "04-Mar-16 3:22 PM" ""
+ "rt640x64" "Realtek 8101E/8168/8169 NDIS 6.40 64-bit Driver " "Realtek " "c:\windows\system32\drivers\rt640x64.sys" "07-Oct-16 3:24 AM" ""
+ "SDFRd" "" "" "c:\windows\system32\drivers\sdfrd.sys" "03-Apr-53 2:51 PM" ""
+ "SiSRaid2" "SiS RAID Stor Miniport Driver" "Silicon Integrated Systems Corp." "c:\windows\system32\drivers\sisraid2.sys" "24-Sep-08 12:28 PM" ""
+ "SiSRaid4" "SiS AHCI Stor-Miniport Driver" "Silicon Integrated Systems" "c:\windows\system32\drivers\sisraid4.sys" "01-Oct-08 3:56 PM" ""
+ "SNP2UVC" "UVC Camera Streaming Driver" "Sonix Tech. Co., Ltd." "c:\windows\system32\drivers\snp2uvc.sys" "10-Jul-15 2:20 AM" ""
+ "ss_conn_usb_driver" "MSS CS Connectivity USB driver" "DEVGURU Co., LTD." "c:\windows\system32\drivers\ss_conn_usb_driver.sys" "02-Jan-14 3:52 AM" ""
+ "ssudcdf" "@oem37.inf,%SSUD.Service.Desc%;SAMSUNG Mobile Mode Changer USB Device Driver" "DEVGURU Co., LTD.(www.devguru.co.kr)" "c:\windows\system32\drivers\ssudcdf.sys" "02-Jan-14 3:51 AM" ""
+ "ssuddmgr" "@oem5.inf,%ssud.Service.Desc%;SAMSUNG Mobile USB Device Management Serial Port(DEVGURU Ver.)" "DEVGURU Co., LTD.(www.devguru.co.kr)" "c:\windows\system32\drivers\ssuddmgr.sys" "02-Jan-14 3:51 AM" ""
+ "ssudmdm" "@oem34.inf,%ssud.Service.Desc%;SAMSUNG Mobile USB Modem Drivers (DEVGURU Ver.)" "Samsung Electronics Co., Ltd." "c:\windows\system32\drivers\ssudmdm.sys" "24-Aug-16 2:00 AM" ""
+ "ssudobex" "@oem34.inf,%ssud.Service.Desc%;SAMSUNG Mobile USB OBEX Serial Port(DEVGURU Ver.)" "DEVGURU Co., LTD.(www.devguru.co.kr)" "c:\windows\system32\drivers\ssudobex.sys" "02-Jan-14 3:51 AM" ""
+ "ssudqcfilter" "Filter Driver for the Qualcomm USB Driver Stack" "QUALCOMM Incorporated" "c:\windows\system32\drivers\ssudqcfilter.sys" "16-Oct-14 10:47 AM" ""
+ "ssudrmnet" "@oem14.inf,%ssud.Service.Desc%;SAMSUNG Mobile USB RMNET Drivers" "DEVGURU Co., LTD." "c:\windows\system32\drivers\ssudrmnet.sys" "02-Jan-14 3:51 AM" ""
+ "ssudserd" "@oem38.inf,%ssud.Service.Desc%;SAMSUNG Mobile USB Diagnostic Serial Port(DEVGURU Ver.)" "DEVGURU Co., LTD.(www.devguru.co.kr)" "c:\windows\system32\drivers\ssudserd.sys" "02-Jan-14 3:51 AM" ""
+ "stexstor" "Promise SuperTrak EX Series Driver for Windows x64" "Promise Technology, Inc." "c:\windows\system32\drivers\stexstor.sys" "26-Nov-12 6:02 PM" ""
+ "supersafer64" "Spotmau Driver" "Spotmau" "c:\windows\syswow64\drivers\supersafer64.sys" "26-Dec-08 3:19 AM" ""
+ "SynTP" "Synaptics Touchpad Win64 Driver" "Synaptics Incorporated" "c:\windows\system32\drivers\syntp.sys" "11-Jun-15 9:05 PM" ""
+ "USBAAPL64" "Apple Mobile Device USB Driver" "Apple, Inc." "c:\windows\system32\drivers\usbaapl64.sys" "11-Jun-15 12:08 AM" ""
+ "vsmraid" "VIA RAID DRIVER FOR AMD-X86-64" "VIA Technologies Inc.,Ltd" "c:\windows\system32\drivers\vsmraid.sys" "22-Apr-14 1:21 PM" ""
+ "VSTXRAID" "VIA StorX RAID Controller Driver" "VIA Corporation" "c:\windows\system32\drivers\vstxraid.sys" "21-Jan-13 1:00 PM" ""
+ "WinMad" "Kernel WinMad" "Mellanox" "c:\windows\system32\drivers\winmad.sys" "10-Apr-16 7:46 AM" ""
+ "WinVerbs" "Kernel WinVerbs" "Mellanox" "c:\windows\system32\drivers\winverbs.sys" "10-Apr-16 7:46 AM" ""
+ "WirelessButtonDriver64" "HP Wireless Button Driver" "HP" "c:\windows\system32\drivers\wirelessbuttondriver64.sys" "20-Jul-16 9:20 PM" ""
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Font Drivers" "" "" "" "03-Jun-17 8:13 PM" ""
+ "Adobe Type Manager" "Windows NT OpenType/Type 1 Font Driver" "Adobe Systems Incorporated" "c:\windows\system32\atmfd.dll" "13-Sep-47 2:10 PM" ""
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Drivers32" "" "" "" "08-Aug-17 12:29 AM" ""
+ "msacm.l3acm" "MPEG Layer-3 Audio Codec for MSACM" "Fraunhofer Institut Integrierte Schaltungen IIS" "c:\windows\system32\l3codeca.acm" "12-Nov-65 8:48 PM" ""
"HKLM\Software\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Drivers32" "" "" "" "08-Aug-17 12:29 AM" ""
+ "msacm.l3acm" "MPEG Layer-3 Audio Codec for MSACM" "Fraunhofer Institut Integrierte Schaltungen IIS" "c:\windows\syswow64\l3codeca.acm" "03-Jan-85 8:33 AM" ""
+ "vidc.cvid" "Cinepak® Codec" "Radius Inc." "c:\windows\syswow64\iccvid.dll" "05-Jun-34 2:02 PM" ""
"HKLM\SOFTWARE\Classes\Htmlfile\Shell\Open\Command\(Default)" "" "" "" "03-Jun-17 8:41 PM" ""
+ "C:\Program Files\Internet Explorer\IEXPLORE.EXE" "Internet Explorer" "Microsoft Corporation" "c:\program files\internet explorer\iexplore.exe" "27-Jan-37 5:10 AM" ""
"HKLM\System\CurrentControlSet\Control\Session Manager\KnownDlls" "" "" "" "03-Jun-17 8:24 PM" ""
+ "_Wow64" "" "" "File not found: C:\WINDOWS\SysWOW64\Wow64.dll" "" ""
+ "_Wow64cpu" "" "" "File not found: C:\WINDOWS\SysWOW64\Wow64cpu.dll" "" ""
+ "_Wow64win" "" "" "File not found: C:\WINDOWS\SysWOW64\Wow64win.dll" "" ""
+ "_wowarmhw" "" "" "File not found: C:\WINDOWS\System32\wowarmhw.dll" "" ""
+ "_wowarmhw" "" "" "File not found: C:\WINDOWS\SysWOW64\wowarmhw.dll" "" ""
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\GpExtensions" "" "" "" "03-Jun-17 8:13 PM" ""
+ "{9650FDBC-053A-4715-AD14-FC2DC65E8330}" "" "" "c:\windows\system32\hvsigpext.dll" "18-Feb-11 4:34 PM" ""
"HKLM\Software\Microsoft\Office\Outlook\Addins" "" "" "" "03-Aug-17 3:35 PM" ""
+ "Connect Class" "Outlook Social Connector 2013" "Microsoft Corporation" "c:\program files\microsoft office\office16\socialconnector.dll" "30-Jul-15 6:36 AM" ""
+ "Connect Class" "OutlookChangeNotifier" "Apple Inc." "c:\program files\common files\apple\mobile device support\outlookchangenotifieraddin.dll" "08-Sep-16 11:51 AM" ""
+ "FormRegionAddin Class" "" "" "c:\program files\microsoft office\office16\addins\umoutlookaddin.dll" "13-Dec-16 10:24 AM" ""
+ "LyncAddin Class" "Skype for Business" "Microsoft Corporation" "c:\program files\microsoft office\office16\ucaddin.dll" "13-Dec-16 10:10 AM" ""
+ "Microsoft VBA for Outlook Addin" "Outlook VBA Integration Add-In" "Microsoft Corporation" "c:\program files\microsoft office\office16\addins\outlvba.dll" "17-Jan-17 10:07 AM" ""
+ "OneNote Notes about Outlook Items" "Microsoft OneNote Outlook Add-in" "Microsoft Corporation" "c:\program files\microsoft office\office16\onbttnol.dll" "03-Jan-17 1:34 PM" ""
"HKCU\Software\Microsoft\Office\Outlook\Addins" "" "" "" "10-Jun-17 7:18 PM" ""
+ "Access COM Addin for Outlook" "Access Outlook Data Collection Addin" "Microsoft Corporation" "c:\program files\microsoft office\office16\addins\accolk.dll" "30-Jul-15 6:02 AM" ""
+ "ColleagueImportAddIn Class" "Microsoft Office 2016 component" "Microsoft Corporation" "c:\program files\microsoft office\office16\addins\colleagueimport.dll" "30-Jul-15 6:13 AM" ""
+ "Connect Class" "OutlookChangeNotifier" "Apple Inc." "c:\program files\common files\apple\mobile device support\outlookchangenotifieraddin.dll" "08-Sep-16 11:51 AM" ""
+ "OcForms Class" "Skype for Business" "Microsoft Corporation" "c:\program files\microsoft office\office16\ocoffice.dll" "17-Jan-17 9:59 AM" ""
"HKLM\Software\Microsoft\Office\Excel\Addins" "" "" "" "03-Jun-17 8:28 PM" ""
+ "NativeShim.InquireConnector Class" "Microsoft Office 2016 component" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office16\dcf\nativeshim.dll" "30-Jul-15 6:23 AM" ""
+ "PowerMapConnect Class" "Microsoft Office 2016 component" "Microsoft Corporation" "c:\program files\microsoft office\office16\addins\power map excel add-in\excelpluginshell.dll" "30-Jul-15 6:11 AM" ""
"HKCU\Software\Microsoft\Office\Excel\Addins" "" "" "" "16-Jun-17 4:32 PM" ""
+ "Ad Hoc Reporting Excel Client Add-In" "Power View for Excel module" "Microsoft Corporation" "c:\program files\microsoft office\office16\addins\power view excel add-in\adhocreportingexcelclient.dll" "25-Jun-15 4:26 AM" ""
+ "Connect Class" "Office Telemetry Dashboard add-in" "Microsoft Corporation" "c:\program files\microsoft office\office16\msotdaddin.dll" "30-Jul-15 6:07 AM" ""
+ "NativeEntry Class" "PowerPivot for Excel" "Microsoft Corporation" "c:\program files\microsoft office\office16\addins\powerpivot excel add-in\powerpivotexcelclientaddin.dll" "25-Jun-15 4:27 AM" ""
"HKCU\Software\Microsoft\Office\PowerPoint\Addins" "" "" "" "03-Jun-17 8:24 PM" ""
+ "OneNote PowerPoint Add-In Take Notes Button Class" "Microsoft OneNote PowerPoint Add-in" "Microsoft Corporation" "c:\program files\microsoft office\office16\onbttnppt.dll" "15-Nov-16 9:16 AM" ""
X "OneNote PowerPoint Add-In Take Notes Content Service Class" "Microsoft OneNote PowerPoint Add-in" "Microsoft Corporation" "c:\program files\microsoft office\office16\onpptaddin.dll" "15-Nov-16 9:29 AM" ""
"HKCU\Software\Microsoft\Office\Word\Addins" "" "" "" "03-Jun-17 8:24 PM" ""
+ "OneNote Word Add-In Take Notes Button Class" "Microsoft OneNote Word Add-in" "Microsoft Corporation" "c:\program files\microsoft office\office16\onbttnwd.dll" "15-Nov-16 9:17 AM" ""
X "OneNote Word Add-In Take Notes Content Service Class" "Microsoft OneNote Word Add-in" "Microsoft Corporation" "c:\program files\microsoft office\office16\onwordaddin.dll" "01-Nov-16 8:41 AM" ""

[IT_WinSec]

Hello @stebancorpse

Welcome to the HP Support forum. Thank you for posting.

I noticed you have posted Autoruns log file but I'd appreciate if you :

- provide description of your problems and include details

- let me know the operating system you use (version?)

- your HP computer model and your product number (p/n) - here is how >> http://support.hp.com/us-en/document/c00033108

Thanks