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Krystm Honor Student
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HP Support will not send SMC File anymore?

Elitebook 840 G3
Microsoft Windows 10 (64-bit)

Hello,

 

So I have an elitebook 840 G3 that I got from a recycler and everything is great with the machine, no issues at all. As soon as I got it, I reloaded windows etc. A few months go by and I want to update the bios and take a peek at different options to maybe see if I can speed up my boot time. That's when I find the issue and the BIOS is locked with and admin password. So I do my usual checking around and every single post I find says contact HP for the SMC file to reset it. So, I contact them and they are now telling me that I need to bring it in or ship it in to have the password reset/removed. 

 

Funny thing is that it's still in warranty too... so I really don't want to send it in just for something so trivial and I can understand if this was a boot password / corp domain issue but it's neither of those. 

 

So any advice or help I can get here?

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HP Recommended

HP Support will not send SMC File anymore?

@Krystm

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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