02-13-2019 09:52 AM
My newly bought laptop from time to time just shuts down (standby) without any confirmation. When booting it up again, a warning is shown in the BIOS (HP Sure Run), that the BIOS has been harmed and was now restored. This happens especially often, when I come out of the Windows 10 hibernation mode. It is frustrating, because it started happening directly in the beginning (the laptop is definitely not compromised by anything installed by me).
The HP Client Security Manager shows in the logs only the following message:
An application associated with HP Client Security Manager was unable to be restarted. HP Client Security Manager, Process: DPAgent.exe
As I've seen online, DPAgent is used for the fingerprint sensor.
Is there a solution for this annoying problem? Is there a possibility to get rid of all the HP Sure stuff, except the finger print scanning for the startup?
12-16-2019 02:43 PM
I've started having the same problem with my Elitebook 850 G5 a month or so ago. It just shuts down with no warning, and when I reboot it, I get the same message about "HP Sure Run". I'm wondering if it's a bug in the Sure Run code?