HP TouchSmart 15-r264dx won't turn on

[Naseem2000]

Please help me. My laptop works normal until today I was copying some files and it shutdown. When I plug in the AC charger a white LED light shows but when I press the power button it doesn't turn on . Please help me. Thank You.

[The_Fossette · Accepted solution]

Hi @Naseem2000,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the computer is not powering on and there is a light on the AC adapter port.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, follow the steps in the below article and check if it helps.

http://hp.care/2gHnoVD

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Naseem2000]

Thanks