HP Victus 16-eO161nr will not take power

[MythicalMangos]

I had my laptop charging from a lower-powered outlet that wasn’t supplying enough power to charge the battery. When I check it later in the day, the battery was at 1% and said it wasn’t getting enough power. I plugged it into a full outlet, and saw a shock as well as smelling like it was burning and haven’t gotten it to turn on or even show the charging indicator light.

Since then, I’ve tried removing the battery and connecting the laptop to power with a different cable as well as attempting to turn the device on with just the battery, no cable. I also swapped in a new DC adaptor, still no life. Swapped in a known-functioning SSD as well as RAM and haven’t gotten a solution. I’m out of warranty on the device, but I’m wondering if there’s any other troubleshooting I can do before giving up?

[banhien]

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@MythicalMangos wrote:

I had my laptop charging from a lower-powered outlet that wasn’t supplying enough power to charge the battery. ...

I also swapped in a new DC adaptor, still no life.

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@MythicalMangos 

What is lower power. I think in the US you use 110V.

What is you new AC adapter ? Is it compatible with your machine ? By the way your machine is an HP HP Victus 16-e0161nr (zero) not letter O

Regards

[MythicalMangos]

Hi,

I had it plugged into an outlet extender that’s attached to my nightstand, which may have not been able to supply the amount of power that my charger or device needed. The new charger that I tried was an ASUS 150W which should suffice for the system. The replacement DC adapter I tried was this https://a.co/d/6nYVQKH, as it has the same part number, even if third-party