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‎04-17-2019 02:05 PM - last edited on ‎04-17-2019 02:10 PM by Retired

HP Recommended
Product: HP dv7-4183cl
Operating System: Microsoft Windows 10 (32-bit)

I was getting low internal battery warning, then computor went dead. After I replaced the 3V battery computor shuts down during bootup and F11 & F12 lights on during bootup before shutting down.

I removed battery and dc adapter then held power button down ~30 sec.

Plug in DC adapter without battery and same problem

Any help would be greatly appreciated

 

product key: [edited]

2 REPLIES 2

‎04-17-2019 04:14 PM

HP Recommended

@MGM62 

 

Sorry I have to say: you did a wrong move to replace RTC battery and during that process you may cause other damage for your machine.

 

Now, please put the old RTC battery back and check it PROPERLY (Be sure that the RTC battery is installed with the “+”
sign facing up). and reboot machine again with AC only.

 

Regards.

BH
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‎04-17-2019 05:52 PM

HP Recommended

I re-installed original RTC battery with "+" facing up. Nothing happens when I power up, power button lights up but doesn't stay on. Before my computer crashed it would display message internal battery critical or low (I don't remember the exact message).

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