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- HP elite x2 1012 wont turn on

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03-23-2018 01:29 AM
Product: HP elite X2 1012
Operating System: Microsoft Windows 10 (64-bit)
Last night I was working on my laptop and the baterry finished resulting in the laptop turning off. I connected the charger and the light started bliknking constantly from orange to white and the laptop wont turn on when I pressed the power button even while charging, so I left it to charge.
Later, this morning when I pressed the power button, it wont turn on but the LED charging light is constantly white now! even though laptop isnt working.I just bought the laptop about a month ago.
Later, this morning when I pressed the power button, it wont turn on but the LED charging light is constantly white now! even though laptop isnt working.I just bought the laptop about a month ago.
1 REPLY 1
03-24-2018 05:47 AM
Hi
Please 1st try a Hard Reset
Press and Hold the PWR off button for 4 seconds to force a PWR off.
Unplug from the wall.
If you see a battery compartment door, your computer has a removable battery.
Remove any removable battery.
This is valid for most notebooks;
Press and hold the power button for 15 seconds to complete the reset.
Re-insert any battery you removed.
Also there may be help from HP if you can contact them, assuming you cannot return to the seller for Warranty help.
If in doubt please ask.
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