HP envy notebook won't turn on

[hardwarenoob]

I bought my notebook about 7months ago, and while browsing,  it suddenly turned off and won't turn back on. It's been 2days since it turned off and I took out the battery and tried the hard reset, but it still wouldn't turn back on.  When I press the power button, the led next to the AC port flashes 3times and turnes off. Please help.

[Rainbow23]

Hi @hardwarenoob,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues with your HP ENVY - 13-ab016nr wherein it does not power on.

Let's go through a few steps that may help to fix this issue.

And here are a few steps in the link: Computer Does Not Start

Let me know how this works.
 

You have a good day ahead.

[hardwarenoob]

Nope. I went through all the steps but the laptop still won't power on.

[Rainbow23]

Hi @hardwarenoob,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue has not resolved after following the steps mentioned in the previous interaction.

This could be a hardware issue with the unit.

Hence, please contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

You have a good day ahead.

[hardwarenoob]

you know what? this post just made me feel stupid.  I thought the laptop wasn't charging because the LED acted unusually, but after plugging the device into the AC port, it turned back on! what a idiot

[sandytechy20]

@hardwarenoob

Thanks for the reply.

I appreciate your time and effort.

Good to know that you found answer for your query.

Feel free to contact us in feature if you need any assistance.

Cheers.

[Siobhu]

I am having the exact same problem. Left Envy notebook on and plugged into power supply. Returned an hour later to a black screen and notebook will not restart. When I press power button the LED light next to direct power supply flashes 3 times and stops. Have unplugged, removed battery and then replaced but still nothing. I'm working to a deadline and can't get hold of HP phone support until Monday. Took notebook to local PC store but they have said they'll need to send to their lab for diagnostics as can't even switch on, and this tales minimum 10 days. Really desperate so hoping someone on here might be able to assist me.