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‎09-10-2022 12:22 PM

HP Recommended
Product: HP ENVY x360 Laptop - 15z-ds100 CTO
Operating System: Microsoft Windows 11

Hello,

My HP envy laptop screen suddenly stopped turning on. When I try to start it the power button lights up but I see nothing on the screen. So I dont see the hp or windows logo appear. Then the fan turns on loudly and it stays on indefinitely even though the laptop isn't heating up. I tried connecting to a monitor and nothing shows up there either. The caps lock button also wont light up. This issue appeared suddenly when I was away from my computer. It might have been due to a windows update. Please advise me on what to try next

Category:
4 REPLIES 4

‎09-10-2022 12:59 PM

HP Recommended

Hello @KaiserRoll22 

Sorry to hear that you are having problems ... I would like to help you.

 

Follow the HP standard procedures:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Please report your results

HP Laptop Starts but No Display | Black Screen | HP Support
HP Laptop Starts but No Display | Black Screen | HP Support
youtube.com/watch?v=sj6kYmT7GLs
In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen remains black, follow the steps in this video to try resetting the laptop. Learn how to check the video card, recover the BIOS, and reset ...
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‎09-10-2022 05:52 PM

HP Recommended

I tried the solutions in the video and they didn't work. There is one strange thing I noticed. When I tried to turn on the laptop while holding the bios shortcut (Win +B) the laptop power light would quickly turn on and then turn off again. And this happened about 6 times until it stayed on. While this was happening I would hear the fan also turn on and then immediately off. Because of this I'm not sure if I was able to use the BIOS shortcut correctly 

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‎09-13-2022 08:26 PM

HP Recommended

Hello, I'm still having the same issue. Any help would be appreciated!

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‎09-14-2022 01:29 AM

HP Recommended

Hello @KaiserRoll22 

 

(1) Download

HP Notebook System BIOS Update (AMD Processors)

F.07 Rev.A11.8 MBApr 6, 2021Download

 

(2) Use another computer to create <USB flash drive>

(3) BIOS Recovery Reinstall with USB

(4) Please report your results

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