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HP Recommended
HP ENVY x360 Laptop - 15z-ds100 CTO
Microsoft Windows 11

Hello,

My HP envy laptop screen suddenly stopped turning on. When I try to start it the power button lights up but I see nothing on the screen. So I dont see the hp or windows logo appear. Then the fan turns on loudly and it stays on indefinitely even though the laptop isn't heating up. I tried connecting to a monitor and nothing shows up there either. The caps lock button also wont light up. This issue appeared suddenly when I was away from my computer. It might have been due to a windows update. Please advise me on what to try next

4 REPLIES 4
HP Recommended

Hello @KaiserRoll22 

Sorry to hear that you are having problems ... I would like to help you.

 

Follow the HP standard procedures:

(1https://www.youtube.com/watch?v=sj6kYmT7GLs

(2https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Please report your results

HP Recommended

I tried the solutions in the video and they didn't work. There is one strange thing I noticed. When I tried to turn on the laptop while holding the bios shortcut (Win +B) the laptop power light would quickly turn on and then turn off again. And this happened about 6 times until it stayed on. While this was happening I would hear the fan also turn on and then immediately off. Because of this I'm not sure if I was able to use the BIOS shortcut correctly 

HP Recommended

Hello, I'm still having the same issue. Any help would be appreciated!

HP Recommended

Hello @KaiserRoll22 

 

(1) Download

HP Notebook System BIOS Update (AMD Processors)

F.07 Rev.A11.8 MBApr 6, 2021Download

 

(2Use another computer to create <USB flash drive>

(3BIOS Recovery Reinstall with USB

(4) Please report your results

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