HP is not honoring my extended warranty.

[Gonoi]

Laptop quit working so contacted HP  support and spent 4 days and many hours trying to find and fix the problem. Went through all the steps nothing worked and machine is now non functional. Finally a tech said he was going escalate my case to a supervisor who would tell me how to send the laptop in for repair. Supervisor emailed me not on how to send it in but should do the missing steps.  There are none. Obvious delay tactic trying to make me give up.

[Garp_senchau]

@Gonoi, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Thanks for reaching out. Sorry to hear about all the trouble you've gone through.

Can you let me know exactly what the laptop is doing — any lights, sounds, or error messages when you try to power it on? I’ll do my best to help you figure out what’s wrong and what the next step should be.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,