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‎10-07-2022 07:50 AM

HP Recommended
Product: HP Pavilion Laptop PC 15t-eg000 CTO
Operating System: Microsoft Windows 11

Hello All - My HP laptop is stuck on HP logo screen and just gets stuck there and doesn't go any further. I have tried BIOS update , recovery and other things. No luck so far. Any suggestions. How do I reformat the laptop considering I cant access windows activation key as I can't login to laptop

2 people had the same question
3 REPLIES 3

‎10-07-2022 08:07 AM

HP Recommended

Hello @india07305 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Power off notebook

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Power on notebook

 

(6) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(7) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎10-13-2022 04:34 PM

HP Recommended

Hello @india07305  Please report back

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‎10-14-2022 05:29 PM

HP Recommended

I keep hitting Driver PNP WatchDog error while trying to reformat. I am thinking of taking it to HP support for repair at this point.

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