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- Notebook Boot and Lockup
- HP laptop first boot goes automatically to command prompt an...

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05-16-2023 01:31 AM
Just bought an HP laptop.
I turn it on and it goes to a screen which says "Boot Menu" and has 2 options: 1) FreeDOS and 2) HP Documents.
I wait for 10 seconds and then it goes to another screen that has 2 other options: 1) Load FreeDOS including HITEM XMS-memory drivers and 2) Load FreeDOS without drivers.
I wait 5 seconds and it goes to a command prompt screen and I dont know what to do from there because the insturction manual doesnt say anything about it.
If I press FreeDOS in the Boot Menu it does the same thing as if I waited 10 seconds. If I press HP documents it goes to a screen with multiple languages where I cant interract with anything.
Pressing either option in the 2nd menu leads to a command prompt screen.
05-18-2023 10:59 PM
Hi @kemanpana,
Welcome to the HP Support Community.
I'd like to help!
This issue needs one on one interaction. You will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.
Please check your inbox on the forums page for the private message.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Nal_NR-Moderator
I am an HP Employee