• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-14-2023 09:36 AM

HP Recommended

Just bought an HP laptop.

I turn it on and it goes to a screen which says "Boot Menu" and has 2 options: 1) FreeDOS and 2) HP Documents.

I wait for 10 seconds and then it goes to another screen that has 2 other options: 1) Load FreeDOS including HITEM XMS-memory drivers and 2) Load FreeDOS without drivers.

I wait 5 seconds and it goes to a command prompt screen and I dont know what to do from there because the insturction manual doesnt say anything about it.

If I press FreeDOS in the Boot Menu it does the same thing as if I waited 10 seconds. If I press HP documents it goes to a screen with multiple languages where I cant interract with anything.

Pressing either option in the 2nd menu leads to a command prompt screen.

10.0.0.0.1 192.168.1.254
Category:
4 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.