HP laptop stuck in update and reset loop after system reset

[Ahmed246]

so i bought this notebook when it first came out it was kinda off expensive but it was really good and it's a good notebook to do what ever u like to do with it and i never reseted it so just like this morning i wanted to reset the notebook and it went well so i just leted it doing what it do then after u can say 2 hours or less it was just paworing up then turning off then powreing up again then showing the pleas wait message then going showing updateing or some thing like that then again so u get it it's not a normal reset loop it turn off 2 times befour showing the please wait ohhh by the way i am not using a battery only the charger 

[Raj_05]

Hi @Ahmed246,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Notebook - 15 is stuck in a reset and update loop after attempting a system reset. Here are some steps you can try to resolve the issue.

Perform a Hard Reset

1. Power off your notebook.
2. Disconnect the charger and remove any peripheral devices (USB drives, external hard drives, etc.).
3. Press and hold the power button for about 15 seconds.
4. Reconnect the charger and power on the notebook.

Boot into Safe Mode

1. Power off the notebook completely.
2. Power on the notebook and immediately press the F11 key repeatedly to enter the Advanced Startup Options menu.
3. Navigate to Troubleshoot > Advanced options > Startup Settings.
4. Click on Restart and then select Enable Safe Mode (usually option 4 or F4).

System Restore

1. If you can boot into Safe Mode, go to Control Panel > Recovery > Open System Restore.
2. Follow the prompts to restore your system to a point before the reset was initiated.

Repair Windows

1. If Safe Mode doesn't work, enter the Advanced Startup Options again by pressing F11 during startup.
2. Navigate to Troubleshoot > Advanced options > Startup Repair.
3. Follow the prompts to repair Windows.

Reinstall Windows

If the above steps don't work, you might need to perform a clean installation of Windows.

Create a Windows Installation Media:

• On a working computer, download the Windows 10 installation media tool.
• Follow the instructions to create a bootable USB drive.

Boot from the USB Drive:

• Insert the USB drive into your notebook.
• Power on the notebook and press F9 (or the key specific to your model) to enter the Boot Menu.
• Select the USB drive to boot from.

Reinstall Windows:

• Follow the on-screen instructions to install Windows.
• During installation, choose to keep your files if possible.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Ahmed246]

hmm thx but i alrady tried thos i don't have safe mode in my pc all of this choises i did them but thx for replying 

[Raj_05]

Hi @Ahmed246,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support