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HP Recommended
15-f019dx
Microsoft Windows 10 (64-bit)

The laptop has Windows 10 on it, and I've been trying to reinstall the OS as the filesystem had become corrupt.  I ran checkdisk, and it fixed all the errors that it had found.  It also had unmounted the drive making the OS no longer bootable.  I tried to recover the OS, but unknwon to me there was a recovery partition on the hard drive.  The computer read this partiton, and not the revcovery disk I had made on a USB stick.  The laptop tried to recover Windows 8.1.  So, now I'm trying to reinstall Windows 10 from an ISO that I got from Microsoft.  Yet, the computer will not boot to USB no matter what I try.  I know the USB drive works as I reinstalled Windows 10 on another laptop I was working on.  My personal laptop picks up the USB stick.  The HP however doesn't even see it as an option when I try to pull up the boot order.  What is wrong, and how do I fix it?

3 REPLIES 3
HP Recommended

Hi @cody_welch66

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are unable to install the windows 10 operating system using a USB flash drive.

 

I’d love to help!

 

You need to boot to bios and disable secure boot and enable legacy support for the USB flash drive to be detected.

 

Follow the steps in the below link to enable legacy support in bios.

 

http://hp.care/2g6hOrm

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

I have the same issue and  i have dome what you said but it still doesnt say there is a USB there that i can boot from

HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about forum posting, please feel free to send me a private message!

Thank you


I work on behalf of HP
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