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Frosteke
New member
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Message 1 of 4
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HP laptop won't open any program, black screen

HP Recommended
Pavilion 17-ab008no
Microsoft Windows 10 (64-bit)

After having entered my password...screen is all black.

Can't start any program e.g. Google, Microsoft Edge, Control panel... nothing.

Problem started after having installed new Microsoft Edge

 

3 REPLIES 3
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 2 of 4
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HP Recommended

@Frosteke Welcome to HP Community!

 

I understand that the HP laptop will not open any program.

 

Please perform the below steps.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Please try to log in to safe mode and check.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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Frosteke
Author
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Message 3 of 4
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HP Recommended

Hi and thanks for your mail but NOTHING of things mentioned worked 😤so no thumbs up or anything.

 

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 4 of 4
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HP Recommended

@Frosteke

 

I understand your concerns.

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Or you can contact local service center for repair.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

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