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beli8371
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HP logo missing during startup

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HP EliteDesk 800 G1 Base Model Ultra-slim PC
Microsoft Windows 10 (64-bit)

My computer has a problem with the blank screen since I got it has always had this problem. I have never been shown the hp logo and the windows logo directly to welcome screen. One day I wanted to fix this problem and from msconfig in the Boot tab I clicked No GUI boot and now I do not even see the welcome screen so stay always in blank screen. How can you help me?

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WAWood
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@beli8371 

You killed off the Welcome screen by disabling the GUI boot option.  You basically set the boot to pre-Win7 days when only text lines were displayed and even then, only when deemed necessary.  If you had no special boot option in place and only one OS installed on the PC, it did not even show the text screen.  So basically, you did this to yourself by fiddling with it.

 

If you can not get beyond the black screen now, software failures will generate on-screen messages, usually about not finding an Operating System or not being able to boot. When the screen is blank, the PC is experiencing a major hardware failure.
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To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.

You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

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If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

To contact HP Support see the following link to create yourself a case number:

Step 1. Here is the link: https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options
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If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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beli8371
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@WAWood

Dear, I fully understand what you are telling me in this, but I also have many other computers that I have not activated No GUI boot and they have the same problem, they do not display the hp logo and windows as well. I tried to remove the ssd but still nothing happens it is the same I tried with ESC, F2 and F10 nothing appears after a while it lights up on the welcome page. Another thing I tried with CMOS battery reset again I do not change anything. What do you recommend me to do?

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