HP message PC needs repair

[ginnny]

I got a blue screen error message /BcD oxc0000098 saying I need to reboot with a disk which I do not have. I have tried going into the bios, boot options, booting from a windows 10 USB. Nothing works. Many of the topics on here have the same error code but nothing that is suggested works.

YES, I aLREADY WATCHED THE RECOVER VIDEO. PLEASE NOTE:

I DO NOT have a windows 8.1 OS disk.  I cannot perform any kind of changes. From F2 to F11; nothing works or changes the error screen.

Windows does NOT load, I dont know about any "partition" ' and clicking on TROUBLE SHOOT, BOOT FROM USB also do not respond. They lead back to the blue screen.

Part of the message suggests visiting this page. If that is the solution; it is no surprise I'm not getting anywhere.

What is the solution when the laptop does not respond to anything and troubleshoot, etc does NOT work????

[Irfan_06]

Hi @ginnny,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with Laptop that is not booting up.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Kindly refer to the steps on this link to perform system restore on your laptop and let me know if that resolves the issue.

If the issue still persists, click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support