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Message 1 of 3
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Solved!

HP notebook won't power on after fall

HP Recommended
HP Notebook - 15-bw032nr
Microsoft Windows 10 (64-bit)

After my daughter knocked over my laptop, the screen went blank and now it won't power on. I could smell a little bit of the "magic smoke" so at least some part of it is probably toast. I'd like to know if there's anything I should try before scrapping the whole thing. 

 

When I plug it in,  the white light next to the place where you plug it in turns on, but sometimes turns off. If I put the battery in while it is plugged in, the light turns red. That to me means that its not any sort of power connection issues. Other than the light turning on, however, nothing else seems to be responsive. The caps lock light, the fan, etc do not turn on.

 

One possible hint, the capacitors next to the CMOS battery (circled in the attached picture) get pretty warm when I plug it in.  That might be expected though.

20201228_083934.jpg

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Message 2 of 3
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HP Recommended

@NateW1 

Laptops are not designed to survive falls -- with the most commonly damaged items being the hard drive, the screen, and the motherboard.  Since yours does not turn on, it sound like the last item in that list -- and that makes repairing it cost more than simply replacing it.

 

Plus, you would have to pay a lot to have a repair facility run diagnostics on to see (1) what is wrong with it, (2) if it can be repaired, and (3) what that would cost.

 

We are not able, or permitted, to provide any repair estimates or equipment prices.

For this information, you would need to contact an HP Repair or Service Center.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not provide you sufficient information, then use the main HP link:
https://support.hp.com/us-en/contact-hp?openCLC=true

I've found those links to be unreliable if you're using Win10 and the new Edge Browser; so if you are, you need to use something else, like FireFox.

Good Luck

 

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***Please mark Accept As Solution if my post solved your problem***

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Message 3 of 3
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Thanks. Thats pretty much what I was expecting to hear, but I thought I'd ask in case there was something I should try. It wasn't a very good laptop to begin with, so I think its time to let it go.

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