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JayvenR117
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HP notebook wont load windows and cannot be whipped it’s stuck in 2 different screens hp, blank

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HP stream notebook
Microsoft Windows 8.1 (64-bit)

My notebook will not boot up and goes between the HP sign screen and a blank screen I have tried to wipe it and it just says error 

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WAWood
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@JayvenR117 

I don't know how you're trying to WIPE your laptop, but if you're doing a factory reset, that does NOT wipe the drive; instead, all it does is erase it -- and that is not the same thing.

 

Also, Streams have insufficient "disk" space to do factory resets, so that will not succeed.

 

If you can't get beyond the HP logo, since that is displayed in Firmware from a chip on the system board, this implies your disk drive has failed.

 

Ordinarily, when a laptop no longer boots into Windows, this means that the boot records (known as the BCD) have become corrupted due to a failing drive and running diagnostics confirms this to be the case. Folks then replace the laptop drive, use the HP Cloud Recovery option and a 32GB USB stick to make recovery media, boot their laptop from that media and do a full restore.

With a Stream, this is a much more difficult situation.

First, the Stream does not actually have a laptop hard drive. Instead, it has a memory stick configured to work like a "disk drive" -- so, it has a stick of EMMC memory instead of an HDD. This is very small, usually 32GB, so it is too small to do any major Windows Updates since Windows takes up nearly all of the "drive".

Second, the SSD, unlike the SATA SSDs in other laptops, can not be replaced by the consumer. So, when it fills up, you can't replace it with a larger one. And when it fails, you can't replace it with a new one.

Thus, you can try running diagnostics to test the drive -- but if it fails, you will have to take the Stream to a laptop repair facility to have them replace the SSD.

To check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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