• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-01-2022 02:04 AM

HP Recommended
Product: HP Pavilion - 14-ce3501na
Operating System: Microsoft Windows 11

The laptop turns on but no fan can be heard and screen is black. I can't access the BIOS. Is this the cmos battery needing replacing or could it be something else?

Category:
1 REPLY 1

‎10-01-2022 04:52 AM

HP Recommended

Hello @Mariyahd 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Double check with external monitor connected via vga/hdmi cable. Can you see the boot screen/Windows on the external monitor?

 

- Shutdown notebook

- Power off external monitor

- Connect vga/hdmi cable

- Power on external monitor

- Power on notebook

 

(2) Please report your results

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.