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‎10-01-2022 02:04 AM

HP Recommended
Product: HP Pavilion - 14-ce3501na
Operating System: Microsoft Windows 11

The laptop turns on but no fan can be heard and screen is black. I can't access the BIOS. Is this the cmos battery needing replacing or could it be something else?

Category:
1 REPLY 1

‎10-01-2022 04:52 AM

HP Recommended

Hello @Mariyahd 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Double check with external monitor connected via vga/hdmi cable. Can you see the boot screen/Windows on the external monitor?

 

- Shutdown notebook

- Power off external monitor

- Connect vga/hdmi cable

- Power on external monitor

- Power on notebook

 

(2) Please report your results

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