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HP Recommended
Microsoft Windows 10 (64-bit)

HP Pavilion Notebook, Sys ID-80B0, Product ID-N9E12UA#ABA, AMD A10-8700P Radeon R6

8192 MB RAM

 

Can not test hard drive and will not open up after starting computer, just keeps trying to 'repair' sys

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Ran25, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding Endless Repair Loop on HP Pavilion Notebook! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

It sounds like your HP Pavilion Notebook is stuck in an endless repair loop, which can be frustrating. Here are some troubleshooting steps you can take to try and resolve the issue:

1. Hard Reset

Sometimes a simple hard reset can resolve the problem.

  • Step 1: Turn off your Notebook.
  • Step 2: Disconnect any peripheral devices.
  • Step 3: Disconnect the power adapter.
  • Step 4: Press and hold the power button for about 15 seconds to discharge any residual power.
  • Step 5: Reconnect the power adapter and turn on the Notebook.

2. Use Windows Recovery Options

  • Step 1: Restart your computer and press F11 continuously upon startup to access the Recovery Manager.
  • Step 2: Choose to run “System Restore” to revert your computer to a previous state.
  • Step 3: If System Restore does not work, select “Startup Repair.” Let it attempt to fix the problem.

3. Test Hard Drive Using Diagnostic Tools

  • Step 1: Turn off your computer.
  • Step 2: Turn it back on and immediately press F2 repeatedly to enter the HP Hardware Diagnostics UEFI.
  • Step 3: Select “Component Tests” and then choose “Hard Drive” to run a diagnostic test on your hard drive.

4. Boot Into Safe Mode

  • Step 1: Restart your computer.
  • Step 2: Press F4/F8 repeatedly until the Advanced Boot Options menu appears.
  • Step 3: Select “Safe Mode.”
  • Step 4: If Safe Mode starts successfully, you can attempt to uninstall any recent updates or drivers that may be causing the issue.  

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@Ran25, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding Endless Repair Loop on HP Pavilion Notebook! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

It sounds like your HP Pavilion Notebook is stuck in an endless repair loop, which can be frustrating. Here are some troubleshooting steps you can take to try and resolve the issue:

1. Hard Reset

Sometimes a simple hard reset can resolve the problem.

  • Step 1: Turn off your Notebook.
  • Step 2: Disconnect any peripheral devices.
  • Step 3: Disconnect the power adapter.
  • Step 4: Press and hold the power button for about 15 seconds to discharge any residual power.
  • Step 5: Reconnect the power adapter and turn on the Notebook.

2. Use Windows Recovery Options

  • Step 1: Restart your computer and press F11 continuously upon startup to access the Recovery Manager.
  • Step 2: Choose to run “System Restore” to revert your computer to a previous state.
  • Step 3: If System Restore does not work, select “Startup Repair.” Let it attempt to fix the problem.

3. Test Hard Drive Using Diagnostic Tools

  • Step 1: Turn off your computer.
  • Step 2: Turn it back on and immediately press F2 repeatedly to enter the HP Hardware Diagnostics UEFI.
  • Step 3: Select “Component Tests” and then choose “Hard Drive” to run a diagnostic test on your hard drive.

4. Boot Into Safe Mode

  • Step 1: Restart your computer.
  • Step 2: Press F4/F8 repeatedly until the Advanced Boot Options menu appears.
  • Step 3: Select “Safe Mode.”
  • Step 4: If Safe Mode starts successfully, you can attempt to uninstall any recent updates or drivers that may be causing the issue.  

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

HP Recommended

Zoey thanks for your very thorough 2 step process, didn't work pertaining to getting computer running, but did reveal hard drive bad...got new one ordered. Thank you again, have blessed day!   Randy

HP Recommended

@Ran25, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

 

Regards, 

ZOEY7886
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.