HP power on problem

[Hki115]

Hello 

Got an HP victius laptop do not power on with battery but does power on  with charger 

I don't think the battery is dead cause it won't turn off after unplugging the charger and works on battery it only requires the charger for turning on

[Sneha_01]

Hi @Hki115,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Victus laptop has a power issue related to the battery. Here are some steps you can take to diagnose and potentially fix the problem:

1. Check Battery Health

• Windows:
  • Open Command Prompt as an administrator and run:
  • This generates a report that can show battery health and capacity.
• HP Support Assistant: Use this tool to check battery health if it’s installed.

2. Inspect Battery Connection

• Power off the laptop, unplug it, and remove the battery (if it’s removable).
• Reinsert the battery firmly to ensure proper contact.

3. Reset Power Settings

• With the battery removed, hold the power button for about 15-20 seconds to discharge any residual power.
• Reinsert the battery and try powering it on again.

4. Update BIOS

• If possible, check for any BIOS updates from the HP support website. Sometimes, firmware updates can resolve power issues.

5. Check Charger and Ports

• Ensure that the charger is functioning properly. A faulty charger can sometimes prevent the laptop from turning on without a charge.
• Inspect the charging port for any dust or damage.

6. Try a Different Battery

• If you have access to a compatible battery, try swapping it out to see if the issue persists.

7. Power Configuration Settings

• Once the laptop is running, go to Control Panel > Power Options and check your power settings to ensure they are set to allow the laptop to run on battery.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Hki115]

Hello again thanks for replying 

After further check I noticed that the bios heath center says battery not detected and windows having trouble showing the right charge value it caps at 100 % while steam says battery is less than 10 % i tried power and hard reseting checking plugs adapter and etc didn't help . 

Is it that the battery is dead or calibration problem ?

Also noticed charging light acts different some times it's orange for some while and then does a 4 blinking loop for 2 times

[Hki115]

Also adding that Didn't have a spare battery to check if another battery works 

[Sneha_01]

Hi @Hki115,

Let's try this way.Calibrating the battery on your HP laptop can help ensure accurate battery life readings and improve overall performance. Here’s how to do it:

Steps to Calibrate Your HP Laptop Battery:

Charge the Battery:

• Plug in your laptop and charge the battery to 100%. Leave it plugged in for a couple of hours after reaching full charge to ensure it's completely charged.

Change Power Settings:

• Go to Control Panel > Power Options.
• Select the active power plan and click on Change plan settings.
• Click on Change advanced power settings.
• Expand the Battery section and set both Critical battery action and Low battery level to a higher percentage (like 10% and 15%).

Disconnect and Discharge:

• Unplug the laptop and use it normally until it shuts down due to low battery. Try to use it until it completely drains the battery.

Let It Rest:

• After the laptop shuts down, leave it off for at least 5 hours. This helps reset the battery.

Recharge to 100% Again:

• Plug in your laptop and charge it back to 100% without interruption. Avoid using the laptop while charging during this phase.

Repeat If Necessary:

• If you still experience battery issues, you may repeat the calibration process a couple of times.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support