HP slim won’t boot

[michelle641]

My HP Slim starts them after a few seconds turns off. Screen is always blank. I changed power cords and tried all the boot options

[Nal_NR]

Hi @michelle641,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP Stream 14-Cb172wm starts up and then shuts down after a few seconds with a blank screen, and you've already tried different power cords and boot options, it could be a hardware issue. Here are some steps to troubleshoot the problem further:

1. Perform a Hard Reset:

• Disconnect the AC adapter and remove the battery if possible.
• Press and hold the power button for 15 seconds.
• Reconnect the AC adapter (without the battery) and try to power on the laptop.

2. Check for Loose Components:

• Ensure that the RAM and any other removable components are properly seated.
• If you’re comfortable, you can open the back cover of the laptop and re-seat the RAM.

3. Boot into Safe Mode:

• If you can access the BIOS or boot menu, try to boot into Safe Mode.
• Continuously press F8 during startup to see if you can access Safe Mode options.

4. Reset the BIOS:

• Turn off the laptop and disconnect any external devices.
• Turn it back on and immediately press Esc repeatedly until the Startup Menu opens.
• Press F10 to enter BIOS Setup.
• Use the arrow keys to select Restore Defaults and then select Exit Saving Changes.

5. Check for Overheating:

• Ensure that the laptop’s vents are not blocked and that the cooling fan is functioning.
• If the laptop is overheating, it might shut down to protect itself.

Kindly check the next set of steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @michelle641,

Please find the next set of steps below. 

6. External Monitor Test:

• Connect the laptop to an external monitor to check if the display issue is related to the built-in screen.
• If the external monitor works, the issue might be with the laptop’s display or related components.

7. Remove Peripherals:

• Disconnect all external devices (USB drives, external hard drives, etc.) and try to boot the laptop.

8. Battery Check:

• If possible, remove the battery and try to start the laptop with only the AC adapter connected.
• Sometimes a faulty battery can cause startup issues.

9. Check Diagnostic LEDs or Beeps:

• HP laptops often have diagnostic LEDs or beep codes that indicate specific issues.
• Check the power LED, Caps Lock, and any other indicators for patterns.
• Refer to the HP Support website or your user manual for the meaning of these codes.

10. Perform a BIOS Update:

• If you can get the laptop to stay on for long enough, check the HP Support website for a BIOS update.
• Follow the instructions to update the BIOS, which can sometimes resolve startup issues.

11. System Recovery:

• If you have access to a recovery USB or DVD, you might try performing a system recovery.
• This will restore the laptop to factory settings, which can resolve software-related issues.
• Make sure you back up all your data before performing system recovery.

• If none of the above steps resolve the issue, it might be a hardware problem such as a failing motherboard, CPU, or another internal component.
• Contact HP Phone Support for repair options.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.