HP spectre 15 laptop power up black screen and blinking cap lock light 3.2 code

[sartaz]

Sat down at computer and backlight was on but no screen or 2nd monitor. Camera is on face recognition but no blinking lights identifying that it's on or working. Rebooted several times and nothing

[Kuroi_Kenshi]

Hi @sartaz,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Perform a Hard Reset:

• Turn off the computer.
• Disconnect any external peripherals such as USB devices, printers, and external monitors.
• Unplug the AC adapter from the laptop.
• Remove the battery if it is removable.
• Press and hold the power button for at least 15 seconds to drain any residual power.
• Reconnect the AC adapter (without peripherals) and try turning on the laptop.

Reseat Memory Modules:

• Power off the laptop and disconnect all power sources.
• Open the service panel (refer to HP's manual for instructions) and reseat the memory modules.
• Ensure memory modules are properly seated in their slots. If possible, try swapping their positions or testing them one at a time to isolate a faulty module.

Check for External Monitor Output:

• Connect an external monitor and check if the display is visible there.
• Press the key combination (often Fn + one of the function keys, such as F4) to switch display outputs between the laptop and the external monitor.

Update BIOS and Drivers:

• If possible, access the BIOS setup by pressing F10 at startup and ensure settings related to display and boot order are correctly configured.
• Update BIOS only if the system is stable enough as an unstable system during BIOS update may further damage the machine.

HP Diagnostics:

• Run the HP PC Hardware Diagnostics Tool to perform a thorough system test. You might need to create a bootable USB with the diagnostics tool if the laptop cannot boot to Windows.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[sartaz]

Unfortunately, the solutions you offered did not work in my case. I was unable to view anything on my screen or even an auxiliary screen. I took my laptop to a specialist who confirmed that my computer was dead. Thank you for responding.

[Kuroi_Kenshi]

Hi @sartaz,

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,