11-17-2016 09:59 PM
I left my laptop alone for a few minutes and when I came back, my display was off and the power led was blinking. I tried [ressing the power button, but the screen did not turn on and power led continued to blink. At the time the charging led was white, meaning the battery was fully charged. I waited a few days to see if draining the battery would allow me to turn the commputer on but that hasn't worked. Now, when I plug the adapter in and try to turn on the laptop, the charging led (now orange, not white) and the power led blink on and off simultaneously. I tried plugging the display to an external monitor too and since the computer has been stuck in this mode, nothing has shown up.
I have viewed the HP page for hard reset but it did not work for me: http://support.hp.com/us-en/document/c01684768
I have also viewed the HP led flashing page and tried the steps. They did not work: http://support.hp.com/us-en/document/c01732674
Can anyone help me fix this asap? This laptop was going strong and I've taken really good care of it. I don't see why this computer should die on me after using it for 4 months.
11-18-2016 02:37 PM - edited 11-18-2016 02:38 PM
Thanks for taking an interest in the HP Support Forums! 🙂 This is a great location to get resolutions and interact with experts from the community. I understand that you require assistance with the computer not working correctly after going to sleep mode. I’ll be very glad to assist you with this.:)
A commendable job was done by diagnosing the issue and trying all the troubleshooting steps before posting your question in the HP forums. It is always a great pleasure to work with tech-savvy and technically competent customers like you. 🙂 Kudos to you on that score. 🙂 We definitely value your relationship with HP tremendously. We appreciate you greatly for doing business with HP and I take it as a privilege to share this platform with you. 🙂
Please do a hard reset again.
It looks like a hardware issue with the unit.
Then try a bios roll back from this link: http://support.hp.com/us-en/document/c02693833
If this does not work, please contact HP phone support to get the unit serviced. If the unit is under warranty, repair services should be covered by the manufacturer’s warranty. You could look up the unit’s warranty by visiting this link: http://support.hp.com/gb-en/checkwarranty/ and select the country of purchase and follow the on-screen instructions. Link to visit HP phone support: http://hp.com/contacthp Please select the country of purchase and follow the on-screen instructions.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂
Take care now and have a splendid week ahead. 🙂
I am an HP Employee
11-18-2016 07:41 PM
So I took my computer to a repair shop today and they found that the cause of the problem was a motherboard failure. Probably due to overheating. Seeing as I don't have warranty, I don't know what to do next. If I send it back to HP, it will cost me more than half of what I bought it for to repair it. At that point, it's worth buying a new computer entirely, isn't it?
11-19-2016 08:28 AM - edited 11-19-2016 08:29 AM
I thank you for your quick reply. Your thought processes are amazing and it very rational. If the local technician has figured out that the motherboard is faulty, then if you opt for a new computer, you get a complete year's manufacturer's warranty for it covering all hardware failures. That makes a lot of sense and it is a good decision on your part. Please visit http://store.hp.com for more details. You have the phone# listed there to call HP also.
It has been an absolute privilege to have worked with you and to share this platform with you.:) I thank you greatly for that. I hope this answers your question. Trust me I've done all I can to help here and I genuinely hope things work great for you. 🙂
To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a gorgeous weekend ahead.
I am an HP Employee
11-19-2016 11:31 PM
There is nothing that can be done here without losing lots of money for a defect that should've been taken care of when the laptop was sent in and then sold as a manufacturer refurbished laptop, much before I bought it. There was a reason that this laptop was returned and the fix HP applied before selling it as 'manufacturer refurbished' clearly was just temporary.
How much will it cost to get the motherboard replaced by HP exactly? I don't want to go through the phone service nor do I have enough money to buy another laptop of this caliber from HP. I have done lots of research on this issue and for those that do have problems with it, they all blame the fact that the laptop overheats to a point where it is almost unbearable to touch. What is HP doing to fix this problem? I'm now stuck with $1000+ dollar computer and my options are either to pay $500 more for a fix (that again will be short lived, most likely) or pay another $1000+ for the same computer.
I wish I could try the new model to see if has improved, but HP removed a feature that is a selling point for this laptop - and that is the active digitizer. What was HP thinking with the new upgrade?