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‎10-26-2021 08:28 AM

HP Recommended
Product: Example: Pavilion 6530hp stream 11-y012nr
Operating System: Microsoft Windows 8.1 (32-bit)

My daughter put a password on our hp stream 11-yo12nr. how can i bypass it. i went into the Bios system and changed the password rebooted and tried it and it says: your device is offline please sign in with last password used on this device. Any advice ?

Thanks

 

 

Category:
1 REPLY 1

‎10-26-2021 12:26 PM

HP Recommended

@jimajim 

You're mixing two very different issues.  The BIOS password, which is what it sounds like you set, has nothing whatsoever to do with any Windows password.  We can't help you reset either.

 

To reset Windows passwords, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true



I am a volunteer and I do not work for, nor represent, HP
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