HP x360 convertible won't start; blinking power light

[xia_xia]

Hi,

I recently bought a HP x360 Convertible 11-ab001TU and while i was using it, the laptop shuts down but the power light (?) at the left side continues to blink. I tried to press the power button and it stopped blinking. I pressed it again to turn it on and i was able to use it for a few minutes but it automatically shuts down again. I tried to press it again but the laptop won't work. The blinking light is still there but the screen is black. The battery is still at 70% the last time i used it.

[xia_xia]

Um so i tried to charged it... and the orange light at right side turned white... so i removed the charger and tried to run on the laptop but the blinking stopped and it still wont turn on. please help me.

[Chimney_83 · Accepted solution]

Greetings @xia_xia,

Welcome to HP Forums and Thanks for the post. 

I understand that your computer is not booting and you do see a light on the power port. 

Not to worry, I will be glad to help. 

Kudos to you for trying to troubleshoot the issue on your own. 

Do you see any lights blinking when you try to power on your computer?

May I know the exact product number of your computer? Click here. Please do not share the serial number of your computer. 

Please do a hard reset on your computer. 

While holding down Win + B keys on your keyboard, power on the computer. Click here. 

Please refer to this HP Article and try the troubleshooting steps suggested and let me know how it goes. 

Keep me posted. 

[xia_xia]

Hi,

I already brought my laptop to the store where I bought it yesterday because I'm afraid that I might damage it more and they replaced my unit to a new one instead. Thank you for replying btw.

[Chimney_83]

Thanks for the reply and glad that the store replaced your computer. Any new computer will have a lot Windows updates and drivers updates to be installed which might take anywhere between 7 - 10 days. 

For assistance in updating the drivers, you can use HP Support Assistant. Click here to know more. 

Please do post your technical queries on our Forums for assistance.