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‎02-28-2020 03:22 AM

HP Recommended
Product: HP655
Operating System: Microsoft Windows 10 (64-bit)

This is is old laptop that has been returned to my IT department. However someone has reset the BIOS password which is stopping it being reimaged. The System Disabled code I get is 59699559. Please can someone assist?

1 REPLY 1

‎02-28-2020 03:27 AM

HP Recommended

Hi, unfortunately, there is nothing the Forum members can do to help you, since HP will no longer supply the required SMC.bin file that is used to clear the BIOS password. That was the only way it could be done.

HP issued this document recently...
https://support.hp.com/us-en/document/c06368824

Also the forum rules were amended on 1 March 2019, which no longer allow HP to help with removing passwords.

Rule 4.d...
https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage

 

P.S.

You might wish to get in contact with the HP support via phone and they might offer you to pay for a replacement mainboard.

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P.S.
I am a volunteer and I do not work for, nor represent, HP
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