Had a Blue Screen, Keyboard won't work now can't get pass where I would enter my password to start

[MNSeas]

I was on the web site Ticketmasterand I slected a item on there site and it was serching then all of a sudden my laptop went to a Blue Screen and gave me a message that it was shuting down to protect itself, i went to log back on and it boots up to the screen were I would enter my password, only to have the key board not work (ie. nothing happens)

[asmita6658]

@MNSeas

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the "Keyboard". 

Don’t worry, I’m here to help! 

Let's try a hard reset and try to log in using an On-Screen Keyboard -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Remove the Battery. 
Note - This step might not be applicable if you have a desktop or a computer that has a built-in battery.
4) Press and hold down the power button for 15 to 20 seconds. 
5) Plug-in the Adapter and put the Battery back into the computer. 
6) Try to turn on the computer. 

To open the On-Screen Keyboard from the sign-in screen, select the Ease of Access button in the lower-left corner of the sign-in screen, and then select On-Screen Keyboard.

• If you were able to login using the On-Screen Keyboard, try step# 1 and 2.
• If you were unable to login using the On-Screen Keyboard, try step# 3 and 4.

Step 1 Re-install the Keyboard driver -

1) In Windows, search for and open Device Manager.
2) Double-click Keyboards.
3) Right click on the keyboard drivers and click on uninstall.
4) Restart the computer. 

If the issue still persists, test the hardware. 

Step 2 Test the Keyboard -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Keyboard test. 

If the Keyboard test passed, try step# 3 and 4. 

Step 3 System Restore -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F11 once for System Recovery. 
4) Choose the Keyboard Layout. 
5) Click on Troubleshoot. 
6) Go to Recovery Manager and click on System Restore. 
7) Choose a Restore point or a Restore date when the computer was working fine. 
8) Click on OK to initialize the System Restore.

Step 4 System Recovery -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F11 once for System Recovery. 
4) Choose the Keyboard Layout. 
5) Click on Troubleshoot. 
6) Go to Recovery Manager and click on System Recovery. 
Note : System Recovery will delete everything that you had saved or installed on the computer. 

If the Keyboard test failed or if none of the steps mentioned above worked for you, it would confirm a hardware problem. I have sent you a Private Message with the detailed information regarding the service options.

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Hope this helps!

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

Have a great day ahead 🙂