cancel
vita84 Student
Student
1 0 0 0
Message 1 of 2
149
Flag Post
HP Recommended

Hard Disk 3 (309) SMART Hard Disk Error

EliteBook 840 G4
Microsoft Windows 10 (64-bit)

Hello,

 

Every time I turn on my laptop, before the boot I get the error: Hard Disk 3 (309).

I can proceed by hitting Enter,boot up Windows and use it normaly.

 

After running diagnostic I got this Failure ID: 9LQ43D-97X9LG-MFGJ2J-60T903 

Product number is : X3V06AV

 

I checked the drive for errors in Windows and everything was fine.

 

Do you maybe know what is causing this error?

 

Thanks in advance!

1 REPLY 1
Provost Provost
Provost
8843 8784 1697 3178
Message 2 of 2
141
Flag Post
HP Recommended

Hard Disk 3 (309) SMART Hard Disk Error

Hi,

The failure code indicates "Hard Disk 1 Quick Test Failure"

This means that HP hardware diagnostics has detected that the drive is failing and could completly fail at any moment. The drive should be replaced.

The other error that you get at boot is SMART detecting  a failure

https://support.hp.com/us-en/document/c01443502

 

Hope it helps,

David

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation