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‎02-02-2020 09:44 AM

HP Recommended
Product: 4UK80EA
Operating System: Microsoft Windows 10 (64-bit)

20200202_021152.jpg

 Can someone explain why its happening and how to fix it? I'm searching for 30 minutes and I haven't find a solution yet.

1 REPLY 1

‎02-02-2020 10:19 AM - edited ‎02-02-2020 10:19 AM

HP Recommended

Hi:

 

The short DST error code means that you will have to replace the hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05493257

 

After you replace the hard drive, you can make a bootable USB recovery drive using the HP cloud recovery tool.

 

That will reinstall W10, the drivers and programs that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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