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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Hard Disk failure at start up Code 301

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04-12-2021 09:38 AM
Regularly i am getting "www.hp.com/go/techcenter/pcdiags" url link. Even At the booting time I tried to run hard drive diagnostic setup again and again i am getting above mentioned url link. please help as soon as possible.
04-12-2021 10:16 AM
I don't know why you are being presented with that URL because there is nothing we here can do to fix that if your drive is failing or has died.
If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024
If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.
Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.
I am a volunteer and I do not work for, nor represent, HP