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‎04-08-2020 09:09 AM

HP Recommended
Product: HP Pavilion Notebook - 17-g122ds
Operating System: Microsoft Windows 10 (64-bit)

I am getting a hard disk failure id rk3smk-7sja33-mfpwmf-6oxLo3.  If I try to perform a system recovery I receive a boot device not found error code, hard disk 3fo.  I am running in circles trying to fix this. I am thinking to purchase a new hard drive, but is there anyway to perform a system recovery?

1 person had the same question
1 REPLY 1

‎04-09-2020 10:52 AM

HP Recommended

@Sheermoy 

Sorry, but with a failing drive, there is no way to successfully do a system recovery.  

 

You would need to replace the drive.

 

You can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
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