Hard Drive Failed

[Smith153]

The hard drive in my laptop seems to have failed. What should I do next. If I replace the hard drive how do i get windows back? It seems mine is not supported when I search in the recovery cloud. 

[ub6424]

Hello @Smith153 

Sorry to hear that you are having problems ...

To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !

It looks something like this:

You will find this information on the back/rear of your notebook in small alphanumeric letters.

Kind regards

[Smith153]

@Ub6424Product number is 6SM59UA. Thanks. 

[ub6424 · Accepted solution]

Hello @Smith153 

(1) Please reinstall your operating system !

You need (another Windows computer) to prepare bootable <USB flash drive>

 An unused or empty USB flash drive with at least 32 GB storage capacity is required.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and follow

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

Information: Your product number is supported: 6SM59UA#ABA

(2) Please report your results

[Smith153]

Ub6424

Ok thank you. I will have to find a new hard drive before I can try this recovery. 

[ub6424]

Hello @Smith153 

Do you need help to disconnect and remove your current hard drive ?

[Smith153]

No thank you. I can do that. Just need to get the new one first. 

[ub6424]

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@Smith153 wrote:

No thank you. I can do that. Just need to get the new one first. 

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You're welcome !

Keep me updated

Kind regards

[Smith153]

@Ub6424 I attempted to create the recovery flash drive and received error 0xc00409. 

[ub6424]

Hello @Smith153

There is a hard disk error or undefined sofware or technical error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )