07-28-2019 02:34 PM
After booting up my laptop after several months of non-use, the computer emitted a very loud, shrill sound and failed to boot. After 3 more attempts I was able to access the Diagnostics screen. From this I learned that the hard drive failed one of two tests, with the following failure ID: 64KTJF-1N09NH-QFPJXG-60U003. In the Knowledge Base article I was informed to contact HP Support. So, what does this mean exactly - that the hard drive has to be replaced? Is my little-used computer gone?
07-28-2019 02:39 PM - edited 07-28-2019 02:40 PM
The error code reported, Hard Disk 1 Quick Test Failure, does mean the hard drive needs to be replaced and the operating system reinstalled.
Below is the link to the service manual for your notebook. The HDD R & R procedure can be found in chapter 4.
You may want to consider purchasing a better performing, normally more reliable 2.5" solid state drive as a replacement.
After you install the new drive, you can reinstall W10 by creating installation media by the media creation tool at the link below.
07-29-2019 05:54 AM
Thank you for your response and information, Paul. The computer is about 6 years old and it cost me a bundle, but it has not been used a great deal. In your opinion do you believe that the replacement of the hard drive and the re-installation of Windows 10 can be performed by an average user with a little tech-savvy? Do you believe that it would be cost effective, knowing full well that all of my data/information will be lost during the process?
Again, thank you very much for your reply, Paul.
07-29-2019 07:00 AM
You're very welcome.
If you like your notebook and it is in very good condition other than the broken hard drive, take a look at chapter 4 of the service manual to see if you are up to the task.
It seems pretty easy to me, and I don't like working on notebooks.
If you don't need a lot of storage space, you can replace the hard drive with a 500 GB SSD model like this...
Or if you want to replace the drive like the one that died on you, this would be a good choice...
Reinstalling W10 would be no charge except for an 8 GB USB flash drive (if you don't have one that size or larger already), or a DVD-R disk.
So you can fix it for $65 or less. Seems like a good deal to me...a whole lot cheaper than buying new.