cancel
Showing results for 
Search instead for 
Did you mean: 
TechDumbest
Level 1
5 4 0 0
Message 1 of 10
405
Flag Post

Solved!

Hard Drive Failure

HP Recommended
hp Pavilion
Microsoft Windows 10 (32-bit)

Hi, my son's laptop has been giving the message of imminent failure he has been clicking enter to skip, now it won't go passed that message screen, it just turns off and goes back to the same message page. I know I should have sought help sooner but he said it worked fine when he clicked enter so I hadn't got round to looking into fixing it. It's around 5 years old is it worth trying to fix it it not? Thank you for any help offered. 😊

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
135,260 122,180 20,740 31,833
Message 6 of 10
Flag Post
HP Recommended

You're very welcome.

 

Yes, you will need another Windows PC to make the W10 installation media.

 

OK...you have a HP Pavilion Notebook - 15-p178na PC.

 

Here is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04427554

 

Since your notebook originally came with W8.1 and you upgraded to W10, when you get to the part of the W10 installation where you are asked to enter a product key, select the 'I don't have a product key' option.

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-p100-notebook-pc-series/7234915/mode...

View solution in original post

Was this reply helpful? Yes No
9 REPLIES 9
Paul_Tikkanen
Level 21
Level 21
135,260 122,180 20,740 31,833
Message 2 of 10
Flag Post
HP Recommended

Hi:

 

You will have to replace the hard drive and reinstall the operating system in order to get the notebook to work.

Was this reply helpful? Yes No
TechDumbest
Author
Level 1
5 4 0 0
Message 3 of 10
Flag Post
HP Recommended

Thank you. 

 

I think I feel confident enough to replace the Hard Drive but I am unsure how I reinstall Windows as I don't have a copy? Is there a way I can do this? 

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
135,260 122,180 20,740 31,833
Message 4 of 10
Flag Post
HP Recommended

You're very welcome.

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information...please do not post the serial number.

 

https://support.hp.com/us-en/document/c00033108

 

You can reinstall W10 for free by making bootable installation media using the media creation tool from the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

Make the 64 bit installation media,

 

If I know the product number or model number of your PC, I can give you the link to the service manual, and if your notebook did not originally come with W10, you have to do a couple of things when you go to install it.

 

 

Was this reply helpful? Yes No
TechDumbest
Author
Level 1
5 4 0 0
Message 5 of 10
Flag Post
HP Recommended

Hi 

It is a HP Pavilion Notebook 

2269

K4D83EA#ABU

Do I need another PC to do this? I have access on one and I also have a spare postable harddrive. 

 

Thank you so much for your help so far. It I also very much appreciated.

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
135,260 122,180 20,740 31,833
Message 6 of 10
Flag Post
HP Recommended

You're very welcome.

 

Yes, you will need another Windows PC to make the W10 installation media.

 

OK...you have a HP Pavilion Notebook - 15-p178na PC.

 

Here is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04427554

 

Since your notebook originally came with W8.1 and you upgraded to W10, when you get to the part of the W10 installation where you are asked to enter a product key, select the 'I don't have a product key' option.

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-p100-notebook-pc-series/7234915/mode...

View solution in original post

Was this reply helpful? Yes No
TechDumbest
Author
Level 1
5 4 0 0
Message 7 of 10
Flag Post
HP Recommended

Hi again Paul.

I am waiting in the hard drive to be delivered. 

Do I make the W10 installation media to the portable hard drive to transfer it to u connect laptop to laptop. 

Thank you again for your time and help. 

 

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
135,260 122,180 20,740 31,833
Message 8 of 10
Flag Post
HP Recommended

You're very welcome.

 

Yes, you can use another Windows PC right now to create the bootable W10 installation media.

 

If you are going to use a USB flash drive, then it has to be an 8 GB or larger one.

Was this reply helpful? Yes No
TechDumbest
Author
Level 1
5 4 0 0
Message 9 of 10
Flag Post
HP Recommended
Spoiler
😊

Laptop up and running again, huge thanks, You are a Star!

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
135,260 122,180 20,740 31,833
Message 10 of 10
Flag Post
HP Recommended

Anytime.

 

Glad to have been of assistance.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation