• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎05-20-2020 08:42 AM

HP Recommended
Product: HP Pavilion x360 - 14-cd0077tu Convertible PC

My HP Pavilion x360 - 14-cd0077tu notebook was now starting ie, after the hp logo, a blue screen appears with the title "Recovery" and error code "0x0000185". Following HP Virtual Agent TroubleShooting steps, I open the HP PC Hardware Diagnostic tests and run the Hard Drive Quick Test. Finally, this test failed with Hard Drive Smart Check passed, but Hard Drive Short DST Check Failed and also got a failure Id.ScreenshotScreenshot

I have attached the log Screen.

1 REPLY 1

‎05-30-2020 01:58 PM

HP Recommended

@bhavesh1205
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I did decode the failure ID and it refers to Hard Drive Failure and you need to replace the hard drive in order to correct the failure. As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.