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‎03-05-2023 05:38 PM

HP Recommended
Product: HP Notebook - 15-f387wm (Touch) (ENERGY STAR)

Failure ID: GK5W20-80RBJ0-MFPWLK-60W903

Category:
1 REPLY 1

‎03-05-2023 06:25 PM

HP Recommended

Hi:

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

HP 15 Notebook PC Maintenance and Service Guide

 

You may want to consider replacing the 500 GB 2.5" mechanical hard drive with a better performing 500 GB 2.5" solid state drive (SSD).

 

After you replace the drive, with another PC, you can use the Microsoft media creation tool to create a bootable W10 installation flash drive and reinstall W10 for free.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing you can install the drivers and available software from your PC's support page.

 

HP Notebook - 15-f387wm (Touch) (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

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