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‎08-03-2020 02:32 AM

HP Recommended
Product: HP Pavilion 17-ar0xx
Operating System: Microsoft Windows 10 (64-bit)

My HP Pavilion Laptop 17-ar0xx fails the Hard Drive Short DST Check.

Failure ID 94GHW0-9GMA6P-MFPW3F-60XL03

 

Not sure what needs to be done.  I'd certainly like to know what kind of failure this is and what might have caused it.  Only had the lap top for a little over 2 years, almost 1 whole year before it was ever used.  May last laptop lasted me a very long time, and I only got a new one because windows 7 wasn't going to be supported anymore.

1 REPLY 1

‎08-05-2020 09:55 AM

HP Recommended

@NophieJr

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. After reading your post, I did go through the failure ID and found out it's a hardware related issue. As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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