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‎01-31-2023 12:06 PM - last edited on ‎01-31-2023 12:29 PM by Retired

HP Recommended
Product: HP Pavilion x360 15-bk062sa (ENERGY STAR)

this is the problem that it keeps coming up with
image.jpg

 

Category:
1 REPLY 1

‎01-31-2023 12:22 PM

HP Recommended

Hi:

 

It appears that you have to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

HP Pavilion x360 Convertible PC (model numbers 15-bk100 through 15-bk199 and 15-bk000 through 15-bk0...

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, you can use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You will have to use the utility on another PC, so you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.

 

Your PC's product number is:  X5W53EA#ABU

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