Hard disk 3F0

[Wesley29]

The power had gone out, so when it came back and I turned on my PC it started normally but when I got to the lock screen it froze and I had to restart, so after that it still won't charge windows, it stays in protected by hp sure start and then it says that it did not find a hard drive, I did the diagnosis but it says that the hard drive is not installed, I need help with this

[Raj2111]

Hi @Wesley29 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your HP product.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit.

- When was the last time it was working fine?

- Were there any changes made to your PC recently?

Could you please elaborate the issue in detail?

Take care and have a great day ahead! 

Raj,

HP Support

[Wesley29]

Its a hp elite desk 800 g3 sff, the product number is MXL7441M63

The error message is "no hard disk instlaled" and "boot device not found"

It was working fine a week ago, exactly in tuesday 22

I no make any changes on the pc

[Raj2111]

Hi @Wesley29 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

The "Hard disk 3F0" error on your HP EliteDesk 800 G3 indicates that the system is unable to detect the hard drive. Here are some steps to troubleshoot and resolve the issue:

1. Check Physical Connections:

• Power Off: Turn off the PC and unplug it from the power source.
• Open the Case: Remove the side panel of your desktop.
• Inspect Hard Drive Connections: Ensure that the SATA data and power cables connected to the hard drive are secure. Reseat the cables if necessary.

2. Test the Hard Drive:

• Check BIOS:
  1. Power on the computer and immediately press the Esc key, then F10 to enter the BIOS setup.
  2. In the BIOS, check if the hard drive is listed under the Storage or Drives section.
• If the hard drive is not detected, it may be faulty.

3. Run Hardware Diagnostics:

• While in the BIOS, you can also run hardware diagnostics:
  1. Look for a Diagnostics or HP PC Hardware Diagnostics option.
  2. Run the hard drive test to check for any issues.

4. Check for BIOS Settings:

• Ensure that the SATA configuration is set to AHCI in the BIOS settings. Sometimes changes can occur unintentionally.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support